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Can't install older versions of any program

New Here ,
Jul 05, 2022 Jul 05, 2022

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I was using the Creative Suite 2020. I delete everything and got a legal subscription to Adobe and now I can´t download or install any program. I have High Sierra mac os.1o.13 operating system, and the latest release of CC is not compatible. I tried to the direct download link from ProDesign tools, but when I go to the 2020 download page, it says is not compatible, but until yesterday the pirate version was working fine. I'm trying to do the legal thing here but I just cannot make it work! Do I have to download even older versions now 2018/2019?

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Adobe Community Professional ,
Jul 06, 2022 Jul 06, 2022

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Hi @Daniela William,
Only the latest two versions of the Creative Cloud apps are supported and available for download. Now since version 2022 is the latest version so the only options available for download would be CC2022 and CC2021.

Regarding prodesigntools, it provides download links directly from the Adobe servers and Adobe has stopped sharing public download links for apps since CC2019 so you won't find the download link for CC2020 on this site. Now for the solution, contact support and ask them to provide you a download link for CC2020 app, they will provide one if they can. This is the only legit way to get the installers now for CC2020. If the support does not provide you the download link and you can't upgrade your MAC then cancel your subscription before you get charged a cancellation fees.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

Some links for your reference

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jul 06, 2022 Jul 06, 2022

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If you weren't subscribed to CC2020, you won't get anything at all from Adobe, especially since you admitted to using a pirate version.

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