Can't install Photoshop CC on Mac

[Javier Somoza]

Hi, i'm having some issues when I try to install Photoshop CC on my late 2013 27' iMac.

I've tried different ways, by downloading it via Creative Cloud, but it fails at 42%, and when I try to see the "Learn more" link, I see a blank page.

Otherwise I've tried to install it via direct installation, but I take a different error, when it reaches the 1%, it says that the installation encountered errors, the troubleshooting is not solving anything and the error summary page only says "system requirements".

I've looked for some tips before writing here but haven't worked anyone. Tried to uninstall and reinstall the CC app, in safe mode, with CC cleaner, renaming the OEDB folder, deleting the /temp files... I must say that it happens with every other version of Photoshop.

Is there any way to fix it? I really need to work asap.

Tyvm

[kglad]

what's your os?

[Javier Somoza]

I'm actually on 10.11.1

[kglad]

sign out of your cc desktop app.

restart your computer.

sign in to your cc desktop app.

try installing ps.

if you need help signing out and in,  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Javier Somoza]

Thank you for your quick response, but it didn't worked, I get the same error that showed in the OP.

[kglad]

be sure you followed those instructions exactly.

if you did, uninstall everything cc, clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

[thek9620464]

iam facing the same problem with Photoshop and illustrator

[thek9620464]

did anything worked for you jJavier Somoza??! or anyone got fix for this ?

[Govardhan.V]

If you havent installed any other Adobe apps , you may check with below link :

Installation Failed

[Govardhan.V · Accepted solution]

If you are not okay with complete removal process  , you may try with other possible solution listed in below link , it didn't work , but you can give a try before referring above link.

fail to download photoshop when 42% via creative cloud?

[thek9620464]

you are a life saver haha thank you so much it did worked for me fail to download photoshop when 42% via creative cloud?

[Govardhan.V]

Ah! Excellent.

I was not confident about that link , I thought it will not work , so I provided other link which contains complete removal process.

I am glad that I was wrong