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A
Anonymous
February 7, 2013
Question

Can't install Photoshop CS6 Extended

  • February 7, 2013
  • 1 reply
  • 2894 views

I recently purchased CS6 student version for mac and get an error message that PS cannot install. Below are the error messages i keep getting are multiple attempts to install.

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 0 warning(s)

----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirZNVIU7do/Assets1/Application/Presets/Materials/Default.p3m" to "/Applications/Adobe Photoshop CS6/Presets/Materials/Default.p3m" (Seq 1939)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1939)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

I need help trying to figure out how to decipher and remove these codes, the following link does not work

http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
February 7, 2013

The link works for me... Try again.

Mylenium

A
Anonymous
February 7, 2013

the link works but the set of "instructions" doesn't change anything...

Mac OS X

    • Navigate to the parent folder.

    • Control-click the folder and choose Get Info.

    • In the Sharing & Permissions section, click the Details option to show owner and group options.

    • Click the lock icon in the lower right corner. Type in your administrator username and password as prompted.

    • Give Read & Write permissions to your username, admin, and everyone.

    • Click the Gear icon and choose Apply To Enclosed Item.

    • Close the Get Info window.

    • Repeat the process on the remaining paths.

    • Launch your Adobe application.

I'm familar with PCs, this is my first Mac.  I guess the biggest problem i have is I'm familiar with iOS system and terminology.  ive tried to change the file name and creatinga file to install as well as changing folders to read and write, but what is the parent file????

Does Adobe have tech support agents that i can grant remote access so they can fix this for me on the backend? I've had Norton do this for me on a PC, money is not an issue.

Mylenium
Mylenium
Legend
February 7, 2013

"Parent folder" refers to the default system folders like Library, Applications, Users and so on... Contact support by web chat, if you need live assistance.

Mylenium

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