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O
oswaldm20997784
Participating Frequently
July 31, 2018
Answered

Can't launch and use adobe cs5.5 programs

  • July 31, 2018
  • 1 reply
  • 1069 views

Hi,

Here goes the problem: anytime i try to launch one of the cs5.5 masters collection programs first

1- i meet the agreement screen

2- i accept

3- then comes the serial number screen

4- i enter the correct serial

Then instead of  launching the program it all loops back to step1 and takes me through the steps

1 to 4 again and again.

Solutions tried so far:

A- last week we already went through the "advanced connectivity troubleshooting" procedure

B- today we went through the procedure "Error: serial number not valid for this product"

Please attached screenshots of my folder \Program Files\Common Files\Adobe\

I use windows 7 on a latop machine, same machine i have been using this same

package for years. License is educational and i still have installations rights available.

Many thanks.

Oswald

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    New changes: as per John's post, i did remove masters collection cs 5.5, removed Photoshop CC, then removed Adobe Cloud desktop then ran CC cleaner. Finaly i reinstalled masters collection.Now it doesn't loop to step1 (original post) anymore but instead the program won't launch (nothing happens)..

    On Tuesday, July 31, 2018, 10:41:45 p.m. EDT, John T Smith <forums_noreply@adobe.com> wrote:

    Can't launch and use adobe cs5.5 programs

    created by John T Smith in Downloading, Installing, Setting Up - View the full discussion

    >had Photoshop cc 2017 as a trial

     

    Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10534800#10534800 and clicking ‘Correct’ below the answer

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    Ok, Oswald, it sounds like you are making progress.  The suggestions offered by John are a great next step.

    If the applications are currently failing to launch let's confirm that it is due to an installation failure, Oswald.  You previously mentioned this computer was damaged by a malware infection so there could still be some lasting effects from your previous recovery process. 

    Please check the installation log to determine if there are any errors with the Creative Suite 5.5 Master Collection installation.  Details on how to locate and interpret the log can be found at Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements .  You are welcome to post any specific errors you discover but please do not post the entire log file.  The most recent errors will be at the bottom of the file.  You can use the Find command to locate any occurrences of the word ERROR or FATAL within the installation log, Oswald.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 31, 2018

    Thanks for posting to a public forum discussion, Oswald.  The second screenshot you posted seems to show the Adobe PCD and caps folder as discussed in Error: "The serial number is not valid for this product" | Adobe Creative Suite .  In fact you have the caps folder highlighted.  What is preventing you from removing these files?  Do you receive an error? 

    O
    oswaldm20997784Author
    Participating Frequently
    July 31, 2018

    Jeff,

    I found them when you mentionned program filesx86. All so far i was lookinginto program files.

    I try delete the "adobe PCD" folder and windows can't delete "being used by a program"please see attached.

    I have succesfully deleted the caps file.

    Problem still persists...

    On Tuesday, July 31, 2018, 2:53:30 p.m. EDT, Jeff A Wright <forums_noreply@adobe.com> wrote:

    Can't launch and use adobe cs5.5 programs

    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

    Thanks for posting to a public forum discussion, Oswald.  The second screenshot you posted seems to show the Adobe PCD and caps folder as discussed in Error: "The serial number is not valid for this product"

    Adobe Creative Suite .  In fact you have the caps folder highlighted.  What is preventing you from removing these files?  Do you receive an error? 

    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10534120#10534120 and clicking ‘Correct’ below the answer

    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10534120#10534120

    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community

    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

    This email was sent by Adobe Community because you are a registered user.

    You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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