Skip to main content
Mholm
Mholm
Participant
May 16, 2020
Answered

Can't Launch Photoshop or InDesign

  • May 16, 2020
  • 3 replies
  • 7889 views

I am no longer able to launch Photoshop or InDesign. Whenever I try to start Photoshop I get an error message that says "The code execution cannot proceed because CONCRT140.dll was not found. Reinstalling the program may fix this problem".  (Spoiler altert: reinstalling did not fix the problem)

 

When I try launching InDesign I get an error message that says "Cannot load the PATH TYPE.RPLN plug-in. It is depedent on the GENERIC PAGE ITEM.RPLN plug-in which failed to load. Please check documentation for GENERIC PAGE ITEM.RPLN plug-in"

 

I've been working on this problem for hours and cannot find a fix. I've tried reinstalling Photoshop/Indesign, I've uninstalled and reinstalled all of my creative cloud suite, restarted the computer a number of times, I've run the Adobe Creative Cloud Cleaner Tool. Combed google for insights. Nothing is working. 

 

Photoshop/InDesign had been working just fine on my computer (Windows 10 Pro) until it wasn't. I didn't install any new programs or updates between the last time PS/ID worked and when it stopped. As far as I know there were no changes to the system. 

 

Any ideas on how to fix this? My work has come griding to a halt as result...

This topic has been closed for replies.
Correct answer John T Smith

That MAY be a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

3 replies

E
elke --
Participant
October 20, 2020

I can't launch InDesign on a Mac (10.15.7). I have already updated the system-software and de-installed and new-installed InDesign.

georgeo97090708
georgeo97090708
Participant
September 20, 2020

I've just had the same problem.  When I tried to re-install the Visual C++ software from the Microsoft site, I got an error message - it was already installed so I couldn't re-install.  So I went to my control panel, Programs and Features, and found Microsoft Visual C++ 2015-2019 Redistributable, (x64) or (x86) - 14.23.27820.  I clicked on uninstall, BUT you have an option to repair.  I selected Repair for both x64 and x86.  I had to re-start the computer, but when I did, now Photoshop started up. 

    CLWill
    CLWill
    Inspiring
    June 6, 2021

    Thank you. The repair was the only solution I could get to work.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 16, 2020

    That MAY be a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
    -or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

      Mholm
      MholmAuthor
      Participant
      May 17, 2020

      Thank you for the reply. My problem is now semi-resovled. Installing the latest Visual C download has fixed the photoshop issue and I am now able to run that program again.

       

      My InDesign problem has morphed though as a result. I am no longer getting the same error message as before. Now the the program loads, but I am unable to start a new project. The program just crashes and does not provide me an error code or a reason for the crash. (However the "send a crash report to Adobe" dialoge appears, but doesn't give any insight into the reason for the crash) What's even more odd is I can open old projects, edit and save them. It's only when I try to create a new project does the program crash. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices