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Cyril00
Participant
April 1, 2017
Answered

Can't logout with old account

  • April 1, 2017
  • 2 replies
  • 1683 views

Hello there

I've got a problem with Creative Cloud.

I want to give my sister as a birthdaygift the adobe applications for one year.

She downloaded Creative Cloud to use the testversion of Photoshop and she made a Adobe Account with a 10minute e-mail.

Now we've downloaded Creative Cloud and then we have to verify the old e-mail address, but we haven't access to this e-mail anymore.

Can you help me to login with the new Account/ to logout this account?

Peace out 😃

Ps. she has a mac book air.

This topic has been closed for replies.
Correct answer John T Smith

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Or... This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 2, 2017

she needs to use a valid email address =  her adobe id.  using a 10 minute email address is problematic.

you (or she) needs to change her subscription.  using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
April 1, 2017

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Or... This is an open forum, not Adobe support... click below to contact Adobe staff to help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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