Skip to main content
Sam Bravo
Participating Frequently
October 29, 2015
Answered

Can't open any Adobe CC programs with Windows 10.

  • October 29, 2015
  • 2 replies
  • 7914 views

I have recently upgraded to Windows 10. For some reason, after a few weeks, I now cannot open any Adobe CC files ie Photoshop, Lightroom, Bridge, CCloud. When I click on desktop Icons, nothing happens. I have tried opening exe files as administrator, and again, nothing. 

I am tempted to uninstall & re install, but not sure if this will resolve issue.. or if in- fact I can.

Hope you can help out!

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Running as Administrator.. ran the scannow command -- again stops at 2% saying cant continue. ,,:(

    Gonna throw it in for tonight.. will drop it off to the repair guys up the road in the morning.. Will let you know if they find anything..


    Sure thing , looks like Operating System's  System Files issue to me..

    Note :

    Just in case , if you are going for Re-formatting PC Operating System as Fresh Installation , before that you may try complete removal and reinstall process of Adobe apps and its associated folders.

    Steps :

    End all Adobe related processes from Task Manager,

    Run Adobe Cleaner tool and select Clean all option ..

    Enable Hidden Files and Folders view.

    Step 1)

    You need to delete Adobe folders from below 5 locations  or rename it to Adobe-old.

    • C: > ProgramData> Adobe

    • C: > Program Files > Adobe.

    • C: > Program Files(X86) > Adobe.

    • C: > Program Files > Common Files >  Adobe.

    • C: > Program Files(X86) > Common Files >  Adobe.

    Step 2)

    Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

    Type in below command and hit 'Enter' key.

    appdata

    It will open Appdata folder .

    You need to delete Adobe folders from below 3 locations  or rename it to Adobe-old.

    Appdata> Local > Adobe.

    Appdata > Locallow >Adobe.

    Appdata > Roaming > Adobe.

    Step 3 :

    Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    Then install one of CC 2015 app and check.

    2 replies

    Participant
    June 23, 2021

    I have a problem with all adobe software ,I am trying to but within two min it was freezes 

    Participant
    June 23, 2021

    can you tell me what was the problem 

    Govardhan.V
    Participating Frequently
    October 29, 2015

    Try compatibility troubleshooter once .

    Disable Third party plugins and try to launch,.

    Adobe Photoshop plug-ins troubleshooting

    Example :

    Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”

     

      Skip loading dialog box  

     

        

        

    Click Yes to skip loading optional and third-party plug-ins.

    Still same ??

    Sam Bravo
    Sam BravoAuthor
    Participating Frequently
    October 29, 2015

    No luck..still nothing

    Sam Bravo
    Sam BravoAuthor
    Participating Frequently
    October 29, 2015

    Chances are there that, there might be issue with System files during up-gradation of OS.

    Run SFC Scan command once and then try to launch CC apps and check.

    https://support.microsoft.com/en-in/kb/929833