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jomy10
Inspiring
June 25, 2018
Answered

Can’t open Creative Cloud

  • June 25, 2018
  • 3 replies
  • 2355 views

Hello

I’m running OS X Yosemite 10.10.5. I have a problem with Creative Cloud.

When I try to open it, keeps loading until it says that Creative Cloud is taking too long to load. Then it gives me a message that something went wrong and has the option to click on “repair”. That didn’t work so I tried uninstalling and re-installing Creative Cloud, wich didn’t work. Tried restarting my computer. Tried a different account on my computer, but all of these solutions didn’t work. I’m really desperate in what to do now since I already tried everything, does anyone know what I can do to fix this?

This topic has been closed for replies.
Correct answer jomy10

Ok, I recently tried removing the “adobe“ folder in “Documents”, I then tried uninstalling and reinstalling the creative cloud app and it works again.

3 replies

J
jomy10AuthorCorrect answer
Inspiring
July 30, 2018

Ok, I recently tried removing the “adobe“ folder in “Documents”, I then tried uninstalling and reinstalling the creative cloud app and it works again.

    SoleClemente
    SoleClemente
    Participating Frequently
    June 26, 2018

    I have the exact same issue with the same OS X.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 25, 2018

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

      SoleClemente
      SoleClemente
      Participating Frequently
      June 26, 2018

      Unfortunately, this didn't fix the problem for me.

      arij2010
      arij2010
      Inspiring
      June 26, 2018

      Hi ,

      Go to Application > Utilities > Activity monitor .

      Select the process and force quit

      Adobe CEF Helper

      Adobe Creative Cloud

      Adobe IPC Broker

      Adobe Genuine Software Integrity Service

      CCLibraries

      CCXProcess

      Creative Cloud

      CoreSync

      2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

      MAC HD/Users/<user folder>/Library/Application Support/Adobe/OOBE

      MAC HD/Library/Application Support/Adobe/SlStore

      MAC HD/Library/Application Support/Adobe/SlCache

      Launch CC desktop

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