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M9_MHM
Known Participant
July 15, 2019
Question

Can't paste Adobe ID/Password into CC login fields?

  • July 15, 2019
  • 3 replies
  • 2268 views

Has anyone had any issues within the past week where you cant paste passwords or two-factor authentication codes into the login fields of the Creative Cloud authentication screen?

I came in to work this morning, and I could no longer paste my password from 1Password, and had to type it in with the keyboard, like a caveman.

I'm on macOS 10.13.6, Creative Cloud Desktop App v4.8.2.476

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    3 replies

    B
    BransonK
    Participant
    November 19, 2020

    Just ran into this same issue: I can't copy & paste from 1Password into the Creative Cloud login page. My name is Caveman (jk)

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 5, 2019

    Sorry, you are facing problems, M9_MHM.  Can your Mac be upgraded to macOS 10.14 or later?

    S
    spaceleviathan
    Participant
    December 11, 2019

    Jeff this is happening on my end too. 

    It's incredibly frustrating. Whats going on?

    W
    w70977008
    Inspiring
    November 4, 2019

    I'm having the same issue.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      November 5, 2019

      w70977008, are you also running macOS 10.13.6?

      W
      w70977008
      Inspiring
      November 5, 2019

      No I'm on 10.14.3. The problem seems to have been a bug—the popup window asking me to sign in (that I couldn't paste my password into) seems to have been created from After Effects (switching focus to AE brought the popup into focus). I forget exactly what steps I took next, but quitting after effects and signing in via the Creative Cloud app made the issue go away. I had no problem pasting my password into the sign-in dialogue box summoned directly from the Creative Cloud app.

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