Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[phaitoon]

Case Number:0216402526

Thank you.

[shilp511]

‌my problem never got resolved after innumerable phonecalls . It just won't . They finally say Plz change the credit card and try like all of us have 15 credit cards just so that Adobe can Process it . Was a bad experience ...

[Rajashree Bhattacharya]

Thanks for the case #, I have raised an escalation with the digital river store,I have messaged you the request number. Please check & confirm.

I shall be updating you accordingly.

Regards

Rajashree

[visualisasi]

Hi,

I'm having this trouble too. Like 1 month ago I renewed my subscription and there was no problem at all. But 1 week ago Adobe told me that my session was expired. So i'm trying through the whole things that everybody at the top told, same step, same problem. What should I do ? Please, i have to work w/ my Premiere Pro all time, and stuck in this problem. ASAP

[visualisasi]

and also! I tried to contact the number (i'm in Indonesia) and nobody speak or anything for 5 minutes, waste my time, a lot. the last thing I did chat with the customer service about my problem, i gave my latest purchase number and everything, even him & her shifted my chat to others, going and going, no solution, at all.

[aldyirfan]

um sorry. This account (visualisasi) is my second account (becase i've tried to use another account, credit card number, even different browser). for checking my data just click this ID. it's the same person

[meganr90041768]

So I just purchased Adobe Creative Cloud. Money came out of my account but says I have to wait 24 hours? Currently working on a project on Premeire due MONDAY.... I call customer service and they guy told me in broken english it wasn't they're problem because they are a third party company for Adobe. I asked for a real number to talk to some one who can help me and he gave me this number- 206-675-6126 (which I thought was strange....) and the number is DISCONNECTED. I want to rip my hair out by this point and desperate to get any help!

[Rajashree Bhattacharya]

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

Regards

Rajashree