Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[Flowmotion_Media]

I called support and they had to create a new account for me for some reason.  Anyway I'm all signed up and installing After Effects!

[samantha9]

Yes I have checked email and my account has not been charged.

[TheBenimations]

I'm trying to buy Creative Cloud Membership for students at https://creative.adobe.com/join/edu

I'm just filling in all the fields, but after about half a minute I get the message "

We're sorry, but we're having trouble processing your order. Please come back and try again later or call us at +1 800-585-0774. If you're not in North America, you can look up a local number here.

".

It has been that way for 2 days now.

[csunberry]

I've been trying to get Creative Cloud for three weeks. Finally, I placed an order on the phone, the payment went through...

and then, magically, Adobe canceled it....

it all makes terrible sense, you see. Now I'm failing my class because of this.

[Lexiconway]

I'm experiencing the same problem.

After 12 attempts, 3 different browsers, and new email accounts over the past 3 weeks, no luck.  I have tried a different credit card as per the tech support team indicated in my open job/support ticket.

Now, after trying the different card the transaction still doesn't go through.

The cherry on top is the repeat copy/paste replies from the people handling my open account/ticket telling me to try another card even though I've informed them that I have. (presuming there are people involved).

Losing patience. Help? Anyone there?

[David__B]

Hi Stephen,

I'm not sure what the cause is, it looks like it is somehow related to your credit card. Is this one you use all the time for company transactions? I'm investigating to see what I can find out for you.

-Dave

[Lexiconway]

Hi Dave,

Yes, I used this card to buy my Adobe Master Collection 5.5 earlier this year, and use it regularly for debit and credit transactions. I purchased and downloaded an e-book yesterday on this card.

I also borrowed a friends card to make the purchase, as suggested by an Adobe rep. The card was from a different lending institution, and that Creative Cloud transaction was never completed by Adobe either.

I've called my bank on two occasions. On the first call the reps told me they saw eight attempts made last month. About 4 of those were my tries, and another 4 attempts were made by an Adobe rep while I was on the phone with them. My bank rep could see that there were eight $1.00 "holds" that went through via Adobe's purchasing system, but it appears that the system never made the second attept to finalize the purchase. I attempted several more times with no success. I called my bank again to see if there were any blocks or security holds on my account, and was assured me that none existed, and that the transactions were ready for clearance on my banks end.

Hope this is useful info.

Many thanks for your time and attention.

-Steve

[Lexiconway]

David,

I was finally able to make the CC purchase.

Presuming that it was through your efforts, many thanks for your help.

Stephen

[David__B]

Yeah, we had to make some change on our side. Glad you finally got it!

[doppler73]

I am having the same problem as everyone above (this is NOT fixed).  I have now been charged three separate $1 charges for my three tries.  Also I had this problem back when I tried to pre-order.  Calling in to customer service does not help.  It's unfortunate that you all don't want my money.

[doppler73]

I'm guessing from the lack of a response that I am out of luck.  I tried again today and Adobe charged my card $1, but did not complete the purchase...  I have never had so many issues trying to buy something.  Is there an ETA on fixing this issue?

[Ken G. Rice]

@doppler73 - Please email me at kenrice@adobe.com with your Adobe ID and a screen shot or written description of what you are seeing in your browser. I will work to resolve the issue.

[ScreenInnovations]

I cant purchase either.  Says wrong address (its right) or it will stall and say confirmation and just stop.  I tried all browsers etc.  Nothing works!

[Cyanframe]

I've got the same Issue since days now, everytime I order it simply says that the adress is wrong! It's the right adress, the card is working! Support doesn't work too, tried it so many times! What am I supposed to do now?

[steak4dinner]

I am having some problem with the confirmation screen where there's no button to click on. Please let me know if you can help.

thanks

[Marcos-Brazil435373]

I have the same problem and I am getting the same message. Tried several different browsers.

If Adobe can't even sell the software, it really makes me wonder if they are able to deliver a quality service with the Cloud.

Can anyone from Adobe do anything ? Solving the problem of ONE client is not enough.

[David__B]

Hi Marcos,

Are you still getting the message? Could you try calling the number in the message as an alternative?

-Dave

[TheBenimations]

I'm from the Netherlands, so I clicked the second link, but that page still only shows me the American phone numbers. Next to that I prefer making purchases online.

I hope this issue will be solved soon.

~Ben

[David__B]

Hi Ben,

I think the number for the Netherlands is

Koop telefonisch via

0800 0200164

-Dave

[l0n4]

I have been trying to buy the creative cloud membership and after entering my cc info I keep getting:

"We're sorry, but we're having trouble processing your order. Please come back and try again later. To finish your purchase immediately, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."

I'm on hold now- the automated answering says the wait time is more than 2hours..... really?? HELP!!!!

[72mena]

I have the exact same problem since yesterday, I've already tried other browsers.

I want to buy a Creative Cloud membership and can't do it due to that bug.

My country is not in the list for Adobe help line, and it's OK, I don't want to do it over the phone.

Please Help.

[72mena]

No response. Ok. Seems like I'll lose the chance of getting the discount on the full CC suite, and it's not even my fault.

[MICHELLEMC56]

I have the same problem.  I try to purchase and it says it can't verify my credit card.  When I input it again it says it is completing the purchase put the spinning cloud with the words "please wait" just keeps going with no completion of my order.  Looks like this issue has been going on for a very long time yet I have to wait until tomorrow to talk to someone who can complete my purchase.  You'd think Adobe would have a 24 hour hotline for a problem of this duration. Chat couldn't help.  Frustrated!

[Beverley Gray]

Hi there

Sorry to hear you've had problems signing up.  I can see several attempts but the payment has not been authorized.  Please check with your bank or try using a different credit card.  If there are still issues, please let us know.

Thanks

Bev

[Linda Daniels]

Beverly Gray,

Please contact me on my issue/post labeled Dissatisfied Customer