Can't purchase Creative Cloud subscription

[zacharismith]

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

[Beverley Gray]

Let me check again Andrea and I'll get back to you.  Sorry for the inconvenience.

Kind regards

Bev

[MarthaCartagena]

Same issue.  I want to purchase a single App subscription for Adobe Acrobat DC PRO and can't give Adobe my money. Online support (30 mins explaining the one single issue -  awful)  said try again in 3 days (3 days!!!!)

Shocking.

[Ani*Adobe]

Hi markw53776659,

There was an issue with the Adobe ID, could you try to place the order again.

Let me know how it goes.

^Ani

[igormaminta]

i"m having the same problem. "There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459"

Can't even call the Philippine Hotline.

Much appreciate if you could help me with this purchase.

[MarthaCartagena]

Same issue. The support telephone. I was on the line for over 30 minutes. Very poor support service. Shocked because I love the software and have just bought shares in Adobe.

Software is amazing. There support is way below par and would be a concern if I was running the show.

So wanting to purchase another single App Adobe Acrobat DC PRO and cann't give them my money. They said try again in 3 days (3 days!!!!)

Shocking.

[Ani*Adobe]

Hi igormaminta,

Could you try clearing cookies and the cache of the web browser you are using and try to place the order and let me know how it goes.

^Ani

[marvin matthew]

i'm having this error as well. "There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance."

Tried more then 10 times already.

[Ani*Adobe]

Hi marvin matthew,

Sorry for the poor experience.

Could you please try a different browser and let me know how it goes.

^Ani

[marvin matthew]

hi Ani,

I tried using safari and firefox. Even in private browsing mode and on iPad. all of them gave the same response. Even tried clearing cookie and cache.

[rMcFly1]

I'm having trouble too. I want to buy mi lightroom creative cloud subscription and it says that isn't available in my country. I'm currently in Puerto Rico. I have some friends that bought it with no problem. Please Help!

[Rajashree Bhattacharya]

From here Re: Creative Cloud in Puerto Rico , it says that :

For anyone in Puerto Rico who wants Creative Cloud I have a work around and have discovered the problem.  First the problem: When I could not order CC online the reason was that the address in my profile had the country listed as Puerto Rico and you cannot change country as it is based on your address.  After many calls to customer service and the help here online from Beverly, I noticed my country had been switched to United States (which is correct as Puerto Rico is not a country) and my State/Province was now PR.  That allowed the logic on the ordering page to process that I was in USA and it provided me with the proper order form. Adobe really should run an Update Query on their database and move all the IDs that have Puerto Rico as their country to USA and their state equal to PR.

For the work around:  Log on from a US recognized network.  My friend had the same problem but instead of going through the hassle of all the calls and emails that I did we just used her iPhone on the AT&T 3G network.  The website logic recognizes this as a United States network and the proper order form appears.  Likewise if you have access to a Federal network and can surf the web on their system it will produce the order form.  If you use Onelink or PRT/Claro and probably the local ISPs the website logic assumes you are logging on from outside the USA and the form doesn't appear and you are prompted to call Sales, who will NOT sell to PR over the phone.

Hope this helps you.

Regards

Rajashree

[cherek84527021]

I also can't sign-up for Adobe CC.  Tried 3 times and the page just refreshes and returns to a previous screen.  Not sure if I've just been charged 3 times.  And still don't have CC.  Help!

[cherek84527021]

If I've been charged can I please have my money back?  I'm gonna just go and purchase in-store.  Thanks

[ChipC]

Just buy the download through Amazon, that worked fine for me.

If you've been charged, then complain to your credit card company.

[kylieb97688603]

I also am encountering this problem.  Have tried different credit cards, different accounts and the receive the same message

There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance.

Any assistance would be appreciated with this problem.  Very frustrating...

[Ani*Adobe]

Hi kylieb97688603,

I am looking into the account and will update you.

^Ani

[Ani*Adobe]

Hi kylieb97688603,

Please try and place the order now and let me know how it goes.

^Ani

[lilyatt]

Hi I am getting this message on my account:

• We are still processing your order. It could take up to 24 hours. Please check back later.

I paid for month to month InDesign, tried to update.

Is there anything that can be done? I am on a crazy deadline and was planning to work all night- is there a helpline? Thanks

[Ani*Adobe]

Hi lilyatt,

Your subscription for Creative Cloud single-app membership for InDesign is completed and settled.

^Ani

[lilyatt]

Hi

I'm now getting this message

We couldn't find a adobe cc subscription associated with this adobe ID. You can purchase a new subscription or if you do have a subscription and are unable to use it

please contact customer support.

Thanks

[tanops61711734]

I also have the same problem here in Thailand. I would like to purchase photography plan but I could not. I tried with several credit cards, several web browsers in both Mac and Windows but I still unable to purchase the plan. I also tried to change AdobeID to a new one but I got the same error. I contacted to customer service twice and the problem still remains, finally they suggested me to contact to reseller instead. Unfortunately, the resellers do not have the photography plan and they told me that this plan is only available via Adobe Web Store. Very frustrating.

My case number is #0216266863. Thank you in advance.

[Ani*Adobe]

Hi tanops76944800,

Sorry about the issue, let me check on this and get back to you.

^Ani

[tanops61711734]

Thanks

[Ani*Adobe]

Hi tanops76944800,

Please try and place the order now and let me know how it goes.

^Ani

[tanops61711734]

It works!  Thank you so much.