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FreyaTP
Participant
March 6, 2014
Question

Can't re install CS5.5 - please help!

  • March 6, 2014
  • 2 replies
  • 2804 views

I am trying to reinstall CS5.5 (I use Windows) I uninstalled it because i have no space on my hard drive, and I now have CC. I can now no longer open any InDesign files despite having In Design CC. I've tried to re install CS5.5 with the disk but after installation I get these giant list of errors -

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS013, DW025 ... WARNING: DW024, DW025 ...


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 74 error(s), 74 warning(s)

WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core  {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:

Family: Photoshop

ProductName: Adobe Photoshop CS5.1 Core_x64

This parent relationship is not satisfied, because this payload is not present in this session.


ERROR: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:

Family: InDesign

ProductName: Adobe InDesign CS5.5 Icon Handler x64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this dependency from list. Product may function improperly.


WARNING: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:

Family: Adobe Web Suite CS5.5

ProductName: Adobe Media Encoder CS5.5 X64

MinVersion: 0.0.0.0

This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

Removing this payload from the dependency list.


WARNING: DS013: Payload {B18C59EF-4209-4EEE-B202-B8C611480643} DynamiclinkSupport 7.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.


WARNING: DS013: Payload {2A5D70AD-E4C3-4C3D-A18F-38B1CA51CE47} Required Common Fonts Installation 3.0.0.0 is already installed and the session payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.


WARNING: DS013: Payload {4574D206-D61E-4555-B146-A16B01985E0B} Recommended Common Fonts Installation 3.0.0.0 is already installed and the session payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 has no upgrade/conflict relationship with it.


ERROR: DS013: Verifying payload integrity : Failed with code 1


----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------


ERROR: Error 1324.The path My Documents contains an invalid character.


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1324.The path My Documents contains an invalid character.


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure


WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe ExtendScript Toolkit CS5.5: Install failed


ERROR: DW050:  - Adobe Buzzword CS5.5: Install failed


ERROR: DW050:  - Microsoft_VC90_ATL_x86: Install failed


ERROR: DW050:  - Digital Publishing: Failed due to Language Pack installation failure


ERROR: DW050:  - Microsoft_VC90_CRT_x86: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Media Encoder CS5.5: Install failed


ERROR: DW050:  - Microsoft_VC80_ATL_x86: Install failed


ERROR: DW050:  - Suite Shared Configuration CS5.5: Install failed


ERROR: DW050:  - DynamiclinkSupport: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 International English Language Pack_AdobePhotoshop12-en_GB: Install failed


ERROR: DW050:  - Adobe XMP Panels CS5: Install failed


ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5.5: Install failed


ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS5.5: Install failed


ERROR: DW050:  - CSXS Story Extension: Install failed


ERROR: DW050:  - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_GB: Install failed


ERROR: DW050:  - Photoshop Camera Raw: Install failed


ERROR: DW050:  - Camera Profiles Installer: Install failed


ERROR: DW050:  - Adobe Extension Manager CS5.5: Install failed


ERROR: DW050:  - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed


ERROR: DW050:  - AdobeColorCommonSetRGB: Install failed


ERROR: DW050:  - AdobeColorPhotoshop CS5.5: Install failed


ERROR: DW050:  - Adobe Linguistics CS5.5: Install failed


ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe Mini Bridge CS5.1: Install failed


ERROR: DW050:  - Adobe SING CS5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed


ERROR: DW050:  - Creative Suite 5.5 Design Standard: Install failed


ERROR: DW050:  - AdobeColorCommonSetCMYK: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Feature Set Files: Install failed


ERROR: DW050:  - Microsoft_VC90_MFC_x86: Install failed


ERROR: DW050:  - Adobe Linguistics CS5: Install failed


ERROR: DW050:  - PDF Settings CS5: Install failed


ERROR: DW050:  - AdobeTypeSupport CS5: Install failed


ERROR: DW050:  - Adobe CSXS Infrastructure CS5.5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Common Base Files: Install failed


ERROR: DW050:  - AdobeColorEU CS5.5: Install failed


ERROR: DW050:  - AdobeHelp: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure


ERROR: DW050:  - Adobe InDesign CS5.5 Icon Handler: Install failed


ERROR: DW050:  - Microsoft_VC80_CRT_x86: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_GB: Install failed


ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed


ERROR: DW050:  - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed


ERROR: DW050:  - AdobeColorJA CS5.5: Install failed


ERROR: DW050:  - AdobeOutputModule: Install failed


ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS5: Install failed


ERROR: DW050:  - Microsoft_VC90_MFCLOC_x86: Install failed


ERROR: DW050:  - AdobePDFL CS5: Install failed


ERROR: DW050:  - AdobeCMaps CS5: Install failed


ERROR: DW050:  - Adobe Toolhints CS5.5: Install failed


ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_GB: Install failed


ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed


ERROR: DW050:  - Required Common Fonts Installation: Install failed


ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed


ERROR: DW050:  - HIL Help Search: Install failed


ERROR: DW050:  - Microsoft_VC80_MFC_x86: Install failed


ERROR: DW050:  - Adobe Player for Embedding 3.1: Install failed


ERROR: DW050:  - Microsoft_VC80_MFCLOC_x86: Install failed


ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed


ERROR: DW050:  - Adobe InDesign CS5.5 Application Base Files2: Install failed


ERROR: DW050:  - Recommended Common Fonts Installation: Install failed


ERROR: DW050:  - AdobeColorNA CS5.5: Install failed


ERROR: DW050:  - AdobeJRE: Install failed


ERROR: DW050:  - AdobeColorVideoProfilesCS CS5.5: Install failed


ERROR: DW050:  - Adobe Bridge CS5.1: Install failed


ERROR: DW050:  - Adobe Photoshop CS5.1 Support: Install failed


ERROR: DW050:  - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed


ERROR: DW050:  - Adobe Content Viewer: Install failed


-------------------------------------------------------------------------------------

I'm not particularly good with technical stuff so an answer 'for dummies' would be amazing. I have already tried contacting support, but they directed me to the forum.

This topic has been closed for replies.

2 replies

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
March 7, 2014

It seems something's wrong with the download file. Kindly download again from the direct link and try installing again:

CS 5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

Kindly follow the very important instructions before download.

Regards,

Romit Sinha

Rave
Community Manager
RaveCommunity Manager
Community Manager
March 6, 2014

Hi FreyaTP,

Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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