Skip to main content
Participant
February 16, 2017
Answered

Can't reach the adobe-servers

  • February 16, 2017
  • 1 reply
  • 2215 views

Hi all,

First of all, I have searched on the information section for hours now and I can't seem to find the right answer, so I give this a try.

I bought the Creative Cloud package with LR and PS. I confirmed my email/valid and I downloaded the Creative Cloud app. So for so good.

But when he starts up and get to the apps part he gives me a error. In Dutch It translate to not be able to reach the adobe-servers. I need to check my internet access and my firewall settings, check your clocktime and try again.

I had shut down my AVG and Windows firewall and tryed again. Same result.

I checked my internet access and it's just fine. Everything works.

And about my clock, it's just on time. Dutch time.

I tried it a couple times, on same dates and times. Same result.

I had read on the forums that it might be a download error (206) and that you have to reinstall the program.

I downloaded the recommended Adobe Creative Cloud uninstaller and I used it.

Then I tried to reinstall the CC but I got the same error. He just wont let me to the app part.

Is there a way to fix this?

Thanks in advance.


Niels

This topic has been closed for replies.
Correct answer Himanshu*Gupta

Hi Niels,

Please follow the below link for error 206

Troubleshoot Adobe Creative Cloud download and install issues

If the steps mentioned in the link don't work for you then please get the below urls and ports white listed in your network environment with the help of your IT team.

These are Adobe Wildcards URL for the Whitelisting.

*.adobe.com

*.adobelogin.com

*.typekit.com

*.adobesc.com

@amazonses.com

Turn off SSL Scanning on HTTP and HTTPS(Port 80 and 443) respectively.

Apply these exceptions in the Firewall, Proxy and Web Filtering content or Websense. If Caching is enabled on Proxy try disabling the same.

You can also share these URL’s if needed.

Address

Ports

  1. ccmdls.adobe.com

443

ims-na1.adobelogin.com

80

443

ims-prod06.adobelogin.com

443

na1r.services.adobe.com

80

443

prod-rel-ffc-ccm.oobesaas.adobe.com

443

  1. lm.licenses.adobe.com

80

443

  1. ccmdl.adobe.com

80

  1. swupmf.adobe.com

80

  1. swupdl.adobe.com

80

Regards

Himanshu Gupta

1 reply

Himanshu*GuptaCorrect answer
Adobe Employee
February 16, 2017

Hi Niels,

Please follow the below link for error 206

Troubleshoot Adobe Creative Cloud download and install issues

If the steps mentioned in the link don't work for you then please get the below urls and ports white listed in your network environment with the help of your IT team.

These are Adobe Wildcards URL for the Whitelisting.

*.adobe.com

*.adobelogin.com

*.typekit.com

*.adobesc.com

@amazonses.com

Turn off SSL Scanning on HTTP and HTTPS(Port 80 and 443) respectively.

Apply these exceptions in the Firewall, Proxy and Web Filtering content or Websense. If Caching is enabled on Proxy try disabling the same.

You can also share these URL’s if needed.

Address

Ports

  1. ccmdls.adobe.com

443

ims-na1.adobelogin.com

80

443

ims-prod06.adobelogin.com

443

na1r.services.adobe.com

80

443

prod-rel-ffc-ccm.oobesaas.adobe.com

443

  1. lm.licenses.adobe.com

80

443

  1. ccmdl.adobe.com

80

  1. swupmf.adobe.com

80

  1. swupdl.adobe.com

80

Regards

Himanshu Gupta