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casual_protector16B8
Participating Frequently
June 28, 2018
Answered

Can't register Photoshop CS4 license

  • June 28, 2018
  • 1 reply
  • 2772 views

The installation process accepted my license number; but when I come to add the license number to my Adobe ID products register it gives the error Please enter a valid serial number:

My main goal is to check that my license is clean and hasn't already been registered. Please can anyone help?

Thank you

Dave

This topic has been closed for replies.
Correct answer ProDesignTools

Hi David,


On this forum is mostly fellow users like yourself, and we can't really help too much with licensing problems.

For those issues, it's best to contact Adobe directly – via live online chat is usually the fastest:

https://helpx.adobe.com/contact.html

1 reply

ProDesignTools
Community Expert
ProDesignToolsCommunity ExpertCorrect answer
Community Expert
June 28, 2018

Hi David,


On this forum is mostly fellow users like yourself, and we can't really help too much with licensing problems.

For those issues, it's best to contact Adobe directly – via live online chat is usually the fastest:

https://helpx.adobe.com/contact.html

C
casual_protector16B8Author
Participating Frequently
June 28, 2018

Thanks PDT.

I spoke with Adobe and they've confirmed the serial number is counterfeit. Dang... I knew online piracy was rife but didn't realise physical manufacture was so prevalent too. Trying to sort a refund... meanwhile I'm continuing my CC subscription :-)

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
June 28, 2018

Yes, unfortunately 'being physical' (having a CD/DVD etc) doesn't mean much these days... The counterfeiters have gotten very good.

Could you tell the difference between these two? It’s often very difficult to know from the outside of the packaging, or even from the inside...

Box – Bottom

Box - Bottom

Genuine

The product label on the bottom of the box is the best way to identify a genuine product. A genuine Adobe product has a reflective hologram.

Counterfeit

Counterfeit

If there is no product label on the bottom of the box, the product is an illegally modified product. Or if the hologram on the label is nonreflective or has a caption "Adobe Genuine" printed in gold or silver, it is a counterfeit.

Hope there's a chance you can get your money back. Also be very careful as your computer may also have been loaded with trojans or malware. Good luck!

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