Can't reinstall Adobe Creative Cloud on MacOs Mojave

Question

Last week I switched from an hdd to an ssd. (old iMac). I used migration software to migrate all of my data to the new ssd, everything worked perfectly after the migration except Creative Cloud. I got the message `Adobe Creative Cloud, needed to resolve this problem, is missing or damaged`. (Adobe Creative Cloud, needed to resolve this problem, is missing or damaged ). Without thinking i dragged my creative cloud to the trash and tried to reinstall Adobe Creative Cloud. When reinstalling creative cloud i encoutered the `P1` error after logging in with my Adobe account and starting the installation. I have searched for that error and tried all of the solutions on this Resolve installation failure | Adobe Creative Cloud desktop application thread.

Besides that I searched on my Mac for all the adobe folders and removed those. Still I'am getting that same `P1` error.

I'm don't know what to do now.

roelvdboom · Accepted Answer

After I converted my drive from MacOs extended to APFS and updated my old iMac to MacOs Mojave 14.2 everything worked fine. The installer would just work.

Bani Verma · Answer

Hi Roelvdboom,Adobe CC apps are not designed to migrate from one machine to another, you'll have to reinstall the apps.Please follow the steps given in the following forum thread to manually remove everything related to Adobe from your machine: CC app doesn’t load and makes my Mac almost uselessAfter this download, the CC desktop app again from here: How to download Creative Cloud desktop app.Let us know if this helps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded