Can't see the Apps tab on my Creative Cloud Desktop

[bhaviks59245604]

Hi,

I am unable to update softwares like Adobe Muse. Also I don't see the App tab on the Creative Cloud Desktop.

Need urgent help. Thanks

[Rajashree Bhattacharya · Accepted solution]

Please check if the following documents help you?

• Not all apps displayed for download | Adobe Creative Cloud desktop app
• Applications missing from Creative Cloud Desktop application 

Hope it is useful for you.

Regards

Rajashree

[bhaviks59245604]

Thanks Rajshree for your reply. However the above didn't work for me. Let me know if there is any other process.

Thank you once again.

[struan.dunbar@clarks.com]

I also have the issue of not seeing the apps tab in the Desktop app, I have had an error which came up when I reinstalled the desktop app. If I log into the website and look to at the desktop downloads it show as install trial even though I have a full license.

If anyone could advise it would be greatly appreciated.

[Sumit K Singh]

Please check if the following document is helpful?

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Thanks.

[Sumit K Singh]

If the Apps tab is missing from Creative Cloud

Note:  End all the Adobe processes from task manager before performing these steps.

1)  Go to C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs

2)  Edit ServiceConfig file with notepad (Replace all the texts with : <config><panel><name>AppsPanel</name><visible>true</visible></panel></config>)

3)  Save ServiceConfig file and relaunch Creative Cloud.

Please reply if this works for you.

Enjoy!

[bhaviks59245604]

Hi Sumit,

I am using MAC. Kindly suggest for MACbook. Thanks

On Sat, Apr 23, 2016 at 12:46 PM, sumit.singh <forums_noreply@adobe.com>

[bhaviks59245604]

Hi Sumit,

Thanks for the reply. However my problem is that I am using Macbook, it will be really helpful if you can suggest something for MAC.

Thanks in advance.

[Sumit K Singh]

Hi bhaviks59245604​

Thanks for your reply.

Following are the steps to retroactively enable the Apps panel on Mac:

1. Locate the ServiceConfig.xml file.
   • Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
2. In the file, locate the <visible> element and change its content to True (Default is False).

<config>

    <panel>

        <name>AppsPanel</name>

        <visible>false</visible>

    </panel>

</config>

         Please reply if this works for you.

[bhaviks59245604]

Thanks Sumit,

but I couldn't locate ServiceConfig.xml in OOBE folder. please suggest. Thanks in advance

[exies]

Hey I had the same issue. I found that using this go to folder path found the ServiceConfig.xml file as mine was not showing up anywhere as well, I guess it was hidden.

/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

You should then be able to change the false parameters to true.

[alexb73049925]

Thank you exies, this did the trick!

[Lorena Depante]

Hello...I also don't see the config folder in my OOBE folder...i wondered if you found a solution?

[beckyr30436565]

I don't have the ServiceConfig.xml file in my Configs folder, I tried adding it with the true parameter but that didn't work. Not quite sure what else to try?

[Sumit K Singh]

If you do not see Service config file, then please close all the Adobe processes from task manager of from Activity Monitor on mac and rename the OOBE folder which is in C:\Program Files (x86)\Common Files\Adobe (In Windows) and /library/application support/adobe (In Mac) and then download and reinstall the Creative Cloud.

This should resolve the issue.

Thanks & regards,

Sumit Singh

[AppEasel]

This worked for me, however I could not edit the file because of permissions. The solution was to temporarily change the group of the file. In Terminal:

cd /Library/Application Support/Adobe/OOBE/Configs
sudo chgrp staff ServiceConfig.xml
open ServiceConfig.xml -a TextWrangler.app
(change "false" to "true" as described above, and save)
sudo chgrp wheel ServiceConfig.xml

Then I had to reboot for the Apps tab to become visible (quitting the CC desktop app and relaunching it didn't work).

[Dotoki2]

Thank you Sumit,

changing the word false to true solved my problem on OS X 10.11.5

[Mark_Moran]

How is this not marked as the correct answer? This problem still exists in 2021.  Why can't new installs of the Adobe Creative Cloud application correct this problem so manually editing an XML file isn't necessary?

[defaultpeqnyxszdqdw]

Is there a proper answer in 2022?

[Sheena Kaul]

Hi,

Please refer to the threads below:

Apps tab missing from Creative Cloud Desktop

Creative Cloud Desktop - Apps tab missing - mac

Apps tab missing from creative cloud on a mac

Hope that helps!

Regards,

Sheena

[Untrihexium]

Hi, I also have this same issue (no apps tab at all).

I tried the solution everyone has been mentioning: Apps tab missing from Creative Cloud Desktop

but it doesn't work. I edited the file, closed the Creative Cloud process, and restarted my computer, but the app tab is still missing. I'm unable to install any apps at the moment.

Is there an alternative solution?

[Sumit K Singh]

Please delete the ServiceConfig.xml file and restart your machine and then launch Creative Cloud. You will see Apps Tab back in there.

Cheers!

[rosa_espadaler]

I have the same problem. The apps tab is missing.
I’ve followed the instructions from Apps tab missing from Creative Cloud Desktop as well as this thread and still nothing.
I’ve renamed the OOBE folder, killed all the Adobe processes, reinstalled Creative Cloud and there’s still no Configs folder, no ServiceConfig.xml file and no apps tab.

What can I do?

[severinomotta]

Hi. I couldn't edit the ServiceConfig.xml also. So i duplicate the Config folder and change the ServiceConfig inside it. Then i delete the original Config Folder and let just the duplicate (without the name 'duplicate').

I reboot and the Apps panel was there.

Don't know for how long it will be there, since my Apps Tab were there and then suddenly disappeared. But at least now is working.