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maria3524748
maria3524748
Participant
November 25, 2016
Answered

Can't uninstall adobe after license expired (windows 10)

  • November 25, 2016
  • 3 replies
  • 7045 views

So my problem is, that my adobe license has expired (and i'm not planning on continuing it), and creative cloud doesn't let me uninstall the last remaining software, illustrator, without logging in. And i cannot do that since my license has expired (i made new ones just to ask this question). I was able to uninstall all the other adobe software without creative cloud asking to log in, but the problem came up with illustrator.

Any ideas how to proceed?

This topic has been closed for replies.

3 replies

Govardhan.V
Govardhan.V
Participating Frequently
November 26, 2016

You may also use Microsoft Fix It tool  :

​https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

maria3524748
maria3524748Author
Participant
November 28, 2016

I have never heard of that before but i have to remember it if something similar appear later. Thank you for answering!

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 25, 2016

Use Adobe's Use the Creative Cloud Cleaner Tool to solve installation problems

maria3524748
maria3524748Author
Participant
November 28, 2016

Thank you! I got illustrator out with the help of kbhalla but used creative cloud cleaner to get rid of creative cloud

kbhalla
kbhalla
Participating Frequently
November 25, 2016

Yes,

Open the registry and look for "UninstallString" key under:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ILST_*

where * is your version number.

Run that 'UninstallString' as admin in a prompt.

Cheers!

Karan

maria3524748
maria3524748Author
Participant
November 28, 2016

Thank you so much for getting back to me so quickly, i read your comment and acted on it immediately but didn't have time to answer. With your instructions i got illustrator out (hopefully) so thank you!

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