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Will-Guy
Participant
June 1, 2017
Answered

CAN'T UNINSTALL

  • June 1, 2017
  • 2 replies
  • 6997 views

Hello!

I am trying to uninstall Creative Cloud and ALL Adobe programs from my MacBook. It won’t let me !

It says uninstall failed, then links me to a support page telling me to run CC Cleaner… I run that and yet it still won’t uninstall.

I’m not an idiot with computers, I've been trying to remove it all week but am now too frustrated and annoyed. How do I remove the stupid thing completely! I want my computer back to as if adobe had never been installed (but my Lightroom photos still stored in documents as normal).

Please help!

This topic has been closed for replies.
Correct answer kglad

try reinstalling the cc desktop app to restore the ability to uninstall, https://creative.adobe.com/products/creative-cloud

2 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
June 2, 2017

Moving to Creative Cloud Download & Install​

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 2, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

W
Will-GuyAuthor
Participant
June 2, 2017

Unfortunately, when I try the first step in your first link, it simply says: 'Uninstall unavailable'

!!

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 2, 2017

try reinstalling the cc desktop app to restore the ability to uninstall, https://creative.adobe.com/products/creative-cloud

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