Can't Update CC Applications - Error Code 190

[RemoNonaz]

I have a continuing problem with my Windows 10 computer. Every time I attempt to update one of my Adobe CC applications, the update fails and the get the following message:

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 6.0.6000 doesn't satisfy OS requirements.

FATAL: Error occured in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

This has happened with disappointing regularity. In the past I have called Adobe technical support and they have been able to resolve the issue. However, today they failed. I still have ticket number ADB-1066209-B2L0 open and I have been advised to speak with Microsoft technical support.

In today's episode the Adobe technicians used the Adobe cleaner and cleaned all my Adobe files. They confirmed that I have all the Windows updates and they updated all six Microsoft Visual C++ 2017 folders, (11.0.6103, 12.0.30501,14.12.25810 each in x86 and x64). All of my Adobe applications were deleted and Lr, PS and ACR were all reloaded. All will run but none of them will update using the CC interface.

Following my second call with Adobe I was able to reach a tech support person at Microsoft. She looked a few items but I was not confident that she really knew what she was looking for. At one point she started a system save point recovery but it became apparent that this was not going to work and she stopped it. She then started a synchronization (of something, I’m not sure what), which showed its progress in the CC interface. She told me this would take a long time but she would call me back. The process finished in about 45 minutes but I did not get a call back.

After waiting for two hours and not getting a call, and I had no trouble ticked number from Microsoft, I went ahead and tried to run the Adobe updater again. When I went to do this I noticed that Lr was not installed, though the Adobe tech had reinstalled it earlier in the day. I tried to use the updater to install Lr and it failed with the standard 190 error message. I tried updating PS and got the same error. I then reinstalled Lr, as the files were still in my downloads folder. Once that was done I noticed that my Lr catalog was missing from the C:/users/name/Lr folder where it is normally kept. Fortunately, I have a backup and I was able to move a copy back to the correct folder and Lr does run correctly – but not with the latest updates.

Can anyone tell me what you have to do to get around this error 190 issue so that the CC updater tool will run correctly and updates can be applied?

[RemoNonaz]

It is now April 3rd and case ADB-1131085-M3W9 is still open with no resolution to this problem. Adobe has had all my log files for over two weeks and they've never called back. In fact, in this whole episode they have never called me once, though they say they will do so. I have to call them. I am quite displeased with this service. It has been broken for months and there has been no fix for it.

[Jeffrey_A_Wright]

Homer, I am sorry you continue to face Error 190.  I am showing that case ADB-1131065-M3W9 is still open and under investigation.  Your most recent updates are showing in the case details.

You may want to consider reinstalling Windows 10, and applying any available updates, if you are unable to overcome the current system requirement check, Homer.

[RemoNonaz]

Jeff:

I found instructions for a non-destructive reload at How To Reinstall Windows 10 Without Losing Data  and went ahead and did the re-install tonight. This included doing all the system updates. This process has made no difference whatsoever with the error codes I have been getting when I attempt to use the Creative Cloud interface to install or upgrade an Adobe application.

I have noted this information in my case record. I'm getting very frustrated with this. 

[Jeffrey_A_Wright]

Homer, I am sorry for the continued frustration. I reviewed the web page you referenced.  I am curious did you choose to Keep personal files only or Personal files and Apps?

[RemoNonaz]

Personal files and apps.

[Jeffrey_A_Wright]

Ok, Homer, that may explain why you are still experiencing errors.  I would recommend you complete the process again and only transfer the personal files.  Transfering the apps can lead to unexpected behavior and will likely also transfer over any errors you may have been facing due to non-Microsoft software.

Once Windows is successfully installed and updated you can then reinstall any needed applications.

[RemoNonaz]

OK. I'll do it again without saving the applications. This will mean reloading about 50 apps when I get done plus a lot of other unknown issues with printers and what not. If this does not work, I'm not going to be very happy.

[Jeffrey_A_Wright]

I understand, Homer.  I have had great success using a similar process with resolving persistent errors on my own computer.

[RemoNonaz · Accepted solution]

OK, at last good news. I've completed the Windows 10 re-load with out applications. Upon completion of the Windows 10 load, I loaded Chrome (so I have my passwords) then downloaded the Adobe Creative Cloud Desktop. Once this was installed, I used it to download Lightroom Classic CC. Lightroom loaded, so I went on to load Photoshop, which also loaded without issue. No more error 190!

Now, I need to start loading all my other applications and I suspect one of them creates the problem that leads to the error 190. Since I've not loaded Lightroom CC I'll use that to test the Creative Cloud after each software load. I can start an upload, and if it gets past 5% where the error 190 occurs, I can cancel the install and then check again after the next application installation. If I start getting the error 190 I'll know that the last application installed is the culprit.

[Jeffrey_A_Wright]

This is excellent news, Homer!

I am still in the process of reloading apps on my computer when I went through a similar process in late December.

I fully agree with your current method of slowly reloading applications.  Pay particular attention to any system utilities that may be re-installed.

[Amr_inc]

Hello i solve this problem by Turn On the compatibility mode.  in Set-up.exe From Aodobe Photoshop file in windows 10 and it work with me

i hope this will help you

Thanks

[elliotd75320849]

I have the same problem - I have tried all the suggestions in this forum (including a full clean up by an adobe technician and toggling compatibility modes) and the only way I have been able to work around this is by using direct download links. 

[Tùng272706854mv8]

If you are using win 10. Then upgrade to the highest version of Win 10 which is 22H2, and fully implement Microsoft's updates. Then you can install two applications that add codes to windows, which are K-lite and Irfanview-64bit. Then you can install After effects normally.

Link : https://www.codecguide.com/