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peterd63671096
Participant
June 4, 2019
Answered

Can't update cc : error code 198

  • June 4, 2019
  • 6 replies
  • 28719 views

Hello,

I can't update the cc app itself.  After 1% it shows error code 198.

I can't find any reference to that code either.

Other apps are updating fine.  XD wasn't and was showing the same error code so I uninstalled it.  Not a priority for me anyway.

Any assistance would be appreciated.

Thank you.

Peter

    Correct answer brianh26225791

    I figured out the issue for my situation and hopefully it will help you. First, close Adobe Creative Cloud completely. Then I grabbed the "Adobe CC Cleaner" tool. You can find it here - official and from Adobe:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Run it and follow the on-screen prompts. I had about 5 different versions of XD according to the cleaner. I wiped them all out. You will have to launch the cleaner .exe for each instance of XD you want to remove. Do it. When you are done removing every instance of XD, launch Creative Cloud once more and try to download XD. This resolved the issue for me. Your mileage may vary but I hope that this helps.

    6 replies

    T
    TexasIntegratedServices
    Participant
    September 7, 2020

    I had to pause PC Matic for 10 Minutes and then it installed.

    D
    DirkOrinson
    Participating Frequently
    March 25, 2020

    It's simple. Creative Cloud is a POS. You pay $700 per year and can't work on your documents because the licencing system keeps blowing out your fonts and their top level installer doesn't work. Bloatware. Garbage. I'm sick of it. Half the time I try to work there's an update thzt I have to troubleshoot just to use fonts in my InDesign documents. If my job isn't using the software, but is instead installing and updating it, Adobe should be paying me instead of me paying them. I'm done with this crap.

      donnaw39498807
      donnaw39498807
      Participant
      March 25, 2020

      I have experienced the same issues unfortunately which I'm still trying to resolve.   When you call Adobe for Tech Support they have wait times lasting over an hour and don't have the misfortune of getting an unfriendly customer service person who hangs up on you.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 26, 2020

      #1 I turn off automatic application updates for everything except the Creative Cloud desktop app. 

      That eliminates 99% of workflow disruptions until I'm ready to deal with them.

       

      #2 Phone support takes too long even under the best of conditions.  I use the community forums whenever possible.  If technical support is required, I always use online chat instead of phone.

      https://helpx.adobe.com/contact.html

       

      ================
      NOTE: The pandemic is effecting all sectors. Demand is higher than average and there are fewer Adobe agents available to assist customers.  Please be patient as wait times may be longer than normal. 

       

      Nancy O'Shea— Product User & Community Expert
      brianh26225791
      brianh26225791Correct answer
      Participant
      July 17, 2019

      I figured out the issue for my situation and hopefully it will help you. First, close Adobe Creative Cloud completely. Then I grabbed the "Adobe CC Cleaner" tool. You can find it here - official and from Adobe:

      Use the Creative Cloud Cleaner Tool to solve installation problems

      Run it and follow the on-screen prompts. I had about 5 different versions of XD according to the cleaner. I wiped them all out. You will have to launch the cleaner .exe for each instance of XD you want to remove. Do it. When you are done removing every instance of XD, launch Creative Cloud once more and try to download XD. This resolved the issue for me. Your mileage may vary but I hope that this helps.

        P
        peterd63671096Author
        Participant
        October 10, 2019
        Thank you so much. I followed your directions and it solved my situation also. I had 3 instances of XD somehow.
          M
          mohamedziada
          Participant
          July 6, 2019

          same problem here and i didn't find any definition for the error on adobe site

          Nancy OShea
          Community Expert
          Nancy OSheaCommunity Expert
          Community Expert
          July 6, 2019

          Do you have a 64-bit machine?

          Does your system meet the minimum requirements to run Creative Cloud + OS + other apps?

          Adobe Creative Cloud system requirements

          Nancy O'Shea— Product User & Community Expert
          brianh26225791
          brianh26225791
          Participant
          June 9, 2019

          I too am encountering this exact issue. When I run the creative cloud exe as an administrator, the app never fully loads. I have used the CC cleaner tool, reinstalled, all that - update still doesn't take. The most recent version of Adobe Creative Cloud on Adobe's site is NOT the most up-to-date version as of writing. Therefore, when you reinstall the creative cloud, you must still then further update the app once you install it.

          AxelMatt
          Community Expert
          AxelMattCommunity Expert
          Community Expert
          June 4, 2019

          Which operating system do you use?

          What's the exact error message? Can you please post a screenshot.

          My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            P
            peterd63671096Author
            Participant
            June 4, 2019

            Thank you for your response Axel.

            I am using Windows 10

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            June 4, 2019

            Have you tried to sign out and sign in again?

            Do you have restart the PC?

            Take also a look here:

            How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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