Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

Can't update my Creative Cloud Apps even though I'm running Windows 10 Enterprise...

Community Beginner ,
Dec 07, 2020 Dec 07, 2020

I'm see "Not Compatible" messages next to my applications in Creative Cloud when I try to upgrade to the latest versions of the following software programs:

Illustrator v 25.0.1
InDesign v16.0.1

Lightroom v 4.0

Bridge v11.0
Lightroom Classic v10.0

Animate v 21.0

InCopy v 16.0.1

 

When I click the Not Compatible link, I get the following:

 

"Update required

you must update your system to install illustrator. Please
check the following: -Windows 10 version 1809 or later"

I'm running Windows 10 Enterprise?????

TOPICS
Creative Cloud , Installation
107
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 08, 2020 Dec 08, 2020
LATEST

you still need an updated version.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines