Joe, sorry you continue to face difficulties applying the update to the Creative Cloud desktop app. Were you able to locate and rename the OOBE as discussed in solution 2 of "Failed to install" error received when installing Adobe Creative Cloud desktop app as referenced by Jim in message #6, of this discussion?
Dear Jeff and Others:
First of all, thank you all for taking the time to try to help me with this problem. I appreciate it.
Second, I would like to give you all an update. I tried every solution suggested by you and Adobe, all to no avail. Creative Cloud Desktop still refused to launch. Then I remembered something that had happened right before I began having this problem. I had just started up my Pandora app when the Adobe AIR Update displayed. I have no idea what Adobe AIR is, but I always dutifully update it when it says that an update is available EXCEPT this time. This time I checked “Update Later” instead. Then a few minutes later the Creative Cloud update popped up, and I went ahead and downloaded and presumably installed it and then started having all of these problems with it not launching. This morning when I started Pandora for the first time since I began having this problem, again the Adobe AIR Update displayed and this time I updated Adobe AIR immediately. I then clicked on the Creative Cloud Desktop icon, signed in again, and LO, and BEHOLD, it launched successfully! Now, I have no idea if there is a causal relationship between updating Adobe AIR first before updating Creative Cloud or if it is just mere coincidence that the Creative Cloud app started to work. Beats me. I just hope that it is now fixed and continues to operate. I’ll keep you posted if I have any more problems.
Again, thanks to all for your help.
Bob
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