Can't update Photoshop, Illustrator or InDesign in Creative Cloud.

[onsitek47193328]

Hi.

I have some problems, when I try to update Photoshop, Illustrator or InDesign in Creative Cloud, it fail after 5 seconds.
It can't download the newest apps.

I can install the old 2015 versions, but if I try 2015.5 or 2016 or 2017, it fails.
I have tried to reinstall all programs, and Creative Cloud, but its the same problem, when I try to install the newest version again.

There is no problem with Adode Reader and Photopshop lightroom.

I am running Windows 7, 64 bit, and my colleagues that have the same OS, have no problems, and she could update to 2017.

And I have Creative Cloud v. 3.9.1.335

Can you help me, with this problem?

// Theis Bjerrum

[Sheena Kaul]

Moving to Creative Cloud Download & Install​

[Atul_Saini]

Hi onsitek47193328,

Thanks for sharing your system information and the version of Creative Cloud that you are using. I would request you to update your Creative Cloud desktop app using this link:- Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial​​ and in case you encounter any error message, please try the solutions mentioned on this link step by step "Failed to install" error received when installing Adobe Creative Cloud desktop app​.

After updating Creative Cloud I would request you to update the rest of the applications and update the results.

If the problem persists, I would request you to share the exact error message, you may also check:- Error downloading or updating Adobe Creative Cloud apps and Troubleshoot Adobe Creative Cloud download and install issues​ to troubleshoot and for more information. 

Thanks.

[onsitek47193328]

I will try that, thanks for the respond so far.

[regg9367532]

I'm running Windows 10 and have tried to install the newest version of the Adobe Creative Cloud App so I can access Lightroom 6. After many attempts it always comes up with an error message two thirds the way through? I've turned off my virus protection, I've it via my Administrator etc. It stills comes with an error message nearing completion.

[Atul_Saini · Accepted solution]

Hi regg9367532,

Could you please share the exact error message that you are getting while updating the apps? I would also like to know if you have checked any of the following documents:

Error downloading or updating Adobe Creative Cloud apps and Troubleshoot Adobe Creative Cloud download and install issues to troubleshoot and for more information.

Thanks.