Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can't update, uninstall or clean CS6.

New Here ,
Jun 26, 2013 Jun 26, 2013

Some info:

- All applications open normally.

- Production Premium CS6 and Design and web Premium CS6 Installed (as well as CS5.5).

- Cannot update (Manually or through AAM)

- Cannot uninstall (Through AAM or with Adobe Cleaner Tool).

- Have tried De-activating and Re-activating software as well.

- Cleaner tool doesn't even recognize CS6 or 5.5 installed.

- Mac Pro, 10.6.8.

Updates:

Screen shot 2013-06-25 at 5.48.26 PM.png

Uninstallation:

Screen shot 2013-06-25 at 5.47.12 PM.png

Cleaner Tool:

Screen shot 2013-06-25 at 5.49.22 PM.png

Is there a way to manually delete everything the way the cleaner tool does to try and re-install everything?

Thank you.

366
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 26, 2013 Jun 26, 2013

Digitalworkflows have you utilized the uninstallers located in Applications/Utilities/Adobe Installers?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 26, 2013 Jun 26, 2013

Yes, I've tried the uninstallers as well.  It results in the same 'Uninstall Failed' error.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 26, 2013 Jun 26, 2013
LATEST

Can you apply updates manually from the product update page at https://www.adobe.com/downloads/updates/?  You may also want to review your installation log files from the attempts to apply the updates.  You can find information on reviewing your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines