Can't use creative suite after updating Mac OS Sonoma 14.6.1

[michaelh73289913]

After updating my Mac OS Sonoma 14.6.1 I was unable to open Photoshop. I was able to use Premier. I followed instructions for cloud clean up, which also uninstalled all my creative suite apps. When I try to reinstall the apps it fails. It tells me to check for updates and try again but there is no update and retry fails too. I am a paying customer, I want to use my apps.

[pavolg72183754]

I have the same problem. 😕

[seethings]

Illustrator is no longer working for me since I upgraded to Sonoma 14.6.1.

[kglad]

for those with beta apps,

use the cc desktop app to uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

uninstall all betas

test if problem's resolved

if not, uninstall problematic apps, restart your computer and reinstall the problematic apps.

[seethings · Accepted solution]

I called technical support and they had me delete everything realted to adobe from the machine and reinstall. All apps, ~Libary/Preferences, ~Libary/Application Support,  ~Library/Caches. Same in the /Library folder at root.

And running thesetwo apps: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
and https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#sa_src=web-m...

This fixed the issue.

[Ben M]

Are you running any plugins with photoshop? Can you try holding down shift next time you start the app and select yes to skip loading optional and third party plugins?

[Lumigraphics]

Are you using the desktop CC App to install?

[Shivangi_Gupta]

I appreciate you writing in. I can see that you're using Adobe Creative Cloud all apps. Do you get any specific error? Could you share more details?
Meanwhile, you can take a look at this article: https://adobe.ly/3WCRUj7

It shares the common compatibility issues with macOS.

Looking forward to your reply.

Thanks,

Shivangi

[wensiz94126834]

Damn, sorry to hear that. This is why I stopped auto-update on my Mac I use for work

[azucena_7011]

I don't have Adobe installed on my mac and have this issue. I can't even troubleshoot because the app is not installed. 

[kglad]

sonoma is not compatible with any cs installer.

[Nancy OShea]

Legacy Creative Suite is not compatible with any modern Apple or Mac OS.

You probably mean Creative Cloud.  Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

• Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
• MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.