Can't use photoshop

[ZERO_ZEROS035772944lmmx]

I just bought the full plan for adobe plan and it's says I have to buy it again 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

if you then see trial buttons in the cc desktop app where (eg, photoshop) you expect to see, install:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[ZERO_ZEROS035772944lmmx]

sorry to say nothing works 

[kglad]

what are you seeing in the cc desktop app?

[ZERO_ZEROS035772944lmmx]

So I paid for the full thing on the website then I downloaded the desktop version of it and when I open the app, I have to pay everything again so I'm just confused... and the photoshop program it says I have to try it or buy it even though I bought the full version 

[kglad]

what's your account show?

[ZERO_ZEROS035772944lmmx]

what do you mean  account show?

Sorry

[kglad]

have you been here (https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html) and followed directions?

[ZERO_ZEROS035772944lmmx]

Yes, but some of them look to comic for me to do

[ZERO_ZEROS035772944lmmx]

Complicated*

[kglad]

well, how about checking your account, https://account.adobe.com

[Ben M]

Which task are you worried about that looks complicated? Users run into issues from time to time and these are all well-documented steps from Adobe that you can trust.

[Jeffrey_A_Wright]

Zero_Zero, sorry you cannot use the Adobe software or service you purchased. Did you purchase your subscription from Adobe? I don't see an active membership under the e-mail address you used to post to this public discussion forum.