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can't verify email

New Here ,
Dec 05, 2019 Dec 05, 2019

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Hi, I want to add a secondary email to my account and I was sent a verification link. But when I enter my password to verify my email it keeps saying the "Adobe ID and password do not match. Please try again".  I then tried removing and changing my email and it comes up with there is a problem removing your secondary email address or an error occurred when changing your email. How do I fix this? My primary email is going to be deleted in a few days so I need to add another email to it. Any suggestions on how to fix this??

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correct answers 1 Correct answer

Community Expert , Dec 05, 2019 Dec 05, 2019

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connect

...

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Community Expert ,
Dec 05, 2019 Dec 05, 2019

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Oct 25, 2023 Oct 25, 2023

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Hey the email I gave does not exist and I m not getting any code why did they created account without email 

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Community Expert ,
Oct 25, 2023 Oct 25, 2023

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