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Can't verify subscription status

New Here ,
May 02, 2020 May 02, 2020

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I'm connected to the internet. No connection problems with anything else, only with Adobe.

Can't access Lightroom Classic or Acrobat DC.

Responses received:

1) We can't verify your subscription status.

2) We can't reach Adobe servers.

This problem reoccurs. I've had lengthy online chats with Adobe technical staff and somehow they fix it. Then when I try it on another occasion, the same thing happens again.

HELP!

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correct answers 1 Correct answer

Adobe Employee , Aug 06, 2021 Aug 06, 2021
Explorer ,
Sep 17, 2023 Sep 17, 2023

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Hi I contacted Adobe support and allowed remote access to my pc . They managed to sort it , apparently some files were corrupted. Hope this helps .

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New Here ,
Sep 17, 2023 Sep 17, 2023

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Thank you

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New Here ,
Feb 12, 2023 Feb 12, 2023

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This works as a workaround. 

Issue with subscription status on Windows (adobe.com)

click Windows Credentials
Look for Adobe User Into and click and then click remove. There might be more thin one.
after doing this reopen adobe and sign back in 
all done.

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New Here ,
Aug 16, 2023 Aug 16, 2023

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I had the same issue but its fixed now. 

Go to your host file in C: > System 32 > drivers > etc. 

Move the host file in your desktop for safety, then Open the host file via notepad. 

Anything that has an adobe related item delete it. I  did that by looking at any item with the word adobe in it. But be very careful. 

 

Remove those individual files. Save the host file and move it back to the original folder. 

Close. Restart and it should work. 

 

The computer had a lot of hidden adobe patches that block adobe from being opened.

 

Hope it helps.

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New Here ,
Aug 16, 2023 Aug 16, 2023

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Here is the exact link where I learned this method from

 

https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0016236

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Thanks for your help. Thankfully, I have already resolved the issue.

--
*Nichy Lebovits*

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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@NLebo 

 

how did you resolve your issue?

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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I followed the instructions in the links other ppl posted. Deselecting the
synchronize clock with internet. Something like that. Also, I have a
filter on my laptop so I made sure with the filter company that nothing is
blocked.

--
*Nichy Lebovits*

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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@markm8346387 

 

i don't know of anything that would add adobe to your hosts file except malware or illegal software.

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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What are you referring to?

--
*Nichy Lebovits*

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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@NLebo 

 

nvm, this isn't going to help any one else.

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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?

--
*Nichy Lebovits*

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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@NLebo 

 

i was asking you to explain how you resolved your issue because, if explained carefully, it could help someone else with a similar issue. 

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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On the bottom left near the windows symbol type in "control panel". Select
"clock and region". Select "date on time". Select the "internet time" tab.
Deselect the "synchronize" checked box. Hit "ok". Hope that helps!


--
*Nichy Lebovits*

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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@NLebo 

 

thank you.

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New Here ,
Feb 10, 2024 Feb 10, 2024

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LATEST

Thank you very much, this is the only way that helped me

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