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Can't verify subscription status

New Here ,
May 02, 2020 May 02, 2020

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I'm connected to the internet. No connection problems with anything else, only with Adobe.

Can't access Lightroom Classic or Acrobat DC.

Responses received:

1) We can't verify your subscription status.

2) We can't reach Adobe servers.

This problem reoccurs. I've had lengthy online chats with Adobe technical staff and somehow they fix it. Then when I try it on another occasion, the same thing happens again.

HELP!

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correct answers 1 Correct answer

Adobe Employee , Aug 06, 2021 Aug 06, 2021
New Here ,
May 27, 2020 May 27, 2020

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Same exact thing happening to me. Tried the same remedies, but no luck. Crazy frustrating.

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New Here ,
May 27, 2020 May 27, 2020

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I am currently having the same problem. I believe that it is a problem on Adobe's end.

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New Here ,
Nov 26, 2020 Nov 26, 2020

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agree -  they had me go into credential manager on windows and remove anything that says adobe but am I supposed to do this each and every time?  It only happens on one computer - not all my computers. adobe error subscription 2020-11-26.JPG

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New Here ,
Nov 26, 2020 Nov 26, 2020

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logging out of creative cloud and then back in and then opening app works.... sometimes 🙂

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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"We can’t verify your subscription status.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide."

 

The troubleshoting guide didnt help.
I am logged in wth Creative Cloud Desktop.
There's no problem with my Internet connection.
Details:
My old computer died. I am loading all of my data, software, and settings over to a new comuter.
My old computer I had a couple of different versions of Bridge CC loaded without any verification issues. I've never had the current version before.
(A couple more days of this and I might start looking for that old app PTFB.)
The only solution that I can think of is to load an old version Bridge, see if it works. Right now, I have higher priorities.
Thanks!

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Participant ,
Aug 21, 2021 Aug 21, 2021

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i had same problem. i am running windows 7.

 

i added two keys into the registry and it worked. i will post these solutions if anyone is intersted, just reply here and when i see it i will post the info. 

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New Here ,
Sep 12, 2021 Sep 12, 2021

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Would love to see these registry fixes please.

Am going round in circles here, and tried everything else Adobe has suggested, but still no fix.

Thanks

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Gangeek, please post solutions.Thanks.

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New Here ,
Oct 01, 2021 Oct 01, 2021

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I'm also having the same issue, but on a Mac. I've tried changing the clock, signed out, closed everything down, re-signed in, etc and nothing has worked so far. I moved house and basically ever since (even though my internet is working) I keep getting the error. 

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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I have the same problem with my CC subsribtion using computer with Windows 10. My Internet connection is very good. This hapen once before but was solved by Adobe. This time I have no any valid help, just waisting all day and getting in trouble not reaching the deadline for assignment. Frustrated? Yes, very.

 

 

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New Here ,
Jun 27, 2022 Jun 27, 2022

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I can't believe that here it is now almost July of 2022 and this sh*t is still happening with no fix from Adobe. Used Acrobat on Saturday and now getting a 'can't verify your subscription' error. FIX THIS, ADOBE!

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Participant ,
Dec 31, 2021 Dec 31, 2021

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My apologies that this reply is so late. I did not check back in here after getting this to work many months ago.

 

Although it is late now, I will still post the solution I used in case someone else runs into this problems.

 

And keep in mind I am running Windows 7 64-bit still, so I am unsure if this works for any other OS but it is worth a try. Here is solution:

 

Enable TLS 1.1 and 1.2 on Windows 7 at the SChannel component level
Per the TLS-SSL Settings article, for TLS 1.1 and 1.2 to be enabled and negotiated on Windows 7, you MUST create the "DisabledByDefault" entry in the appropriate subkey (Client) and set it to "0". These subkeys will not be created in the registry since these protocols are disabled by default.

Create the necessary subkeys for TLS 1.1 and 1.2; create the DisabledByDefault DWORD values and set it to 0 in the following locations:

For TLS 1.1
Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client
DWORD name: DisabledByDefault
DWORD value: 0

For TLS 1.2
Registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client
DWORD name: DisabledByDefault
DWORD value: 0

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Explorer ,
Sep 18, 2022 Sep 18, 2022

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Having same problem on win 11 ,suddenly started for no apparent reason . Logged into creative cloud ok all other cc apps work fine internet connection good  subscription up to date. Pulling hair out now thinking of cancelling subscription and going to On1 raw. Help needed please dont want to go bald.

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Explorer ,
Sep 21, 2022 Sep 21, 2022

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Thanks kglad will give that a try.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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LATEST

you're welcome (and keep us posted).

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