Cancel a plan

[la67542525]

i would like to cancel a plan for the illustrator and the cancel option is not showing in my my account !!!!

what i suppose to do !

[Monika Gause]

Are you logged into the right account? Maybe you have more than one?

Also check if your payments are up to date.

[kglad · Accepted solution]

Manage your Creative Cloud membership

if the above doesn't help you find a cancel option, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

[clint_0022]

Cancel my plan it's working out for me

[kglad]

@clint_0022 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

Hi clint_0022,

As I understand you wish to cancel the Acrobat pro subscription purchased yesterday. Please feel free to share your concerns if you are facing while using the subscription.

If ourchased by mistake, kindly refer to the link shared above to cancel the susbcription.

Hope this answers your query.

Thanks
^KS