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Cancel my Premiere Pro

New Here ,
May 26, 2018 May 26, 2018

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Hi ,

I am trying to cancel my Premiere pro membership. But there is not a cancel button. Support system is like circle. There is no section about cancelation. Please help.

Thanku

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correct answers 1 Correct answer

Community Expert , May 26, 2018 May 26, 2018

This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This l

...

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Community Expert ,
May 26, 2018 May 26, 2018

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Moved to Adobe Creative Cloud​

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Community Expert ,
May 26, 2018 May 26, 2018

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This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
May 26, 2018 May 26, 2018

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I tried 10 times with this link. Because of that ı am saying your support system is like a circle. Thank u for not helping.

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Community Expert ,
May 26, 2018 May 26, 2018

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these are user-to-user forums.  you're not communicating with adobe employees.  to cancel your own subscription, read https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Jun 21, 2023 Jun 21, 2023

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I want cancle my premier pro

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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Go up and read my May 26, 2018 reply

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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LATEST

@성준30638291jwcr 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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