Cancel my trial for Adobe Illustrator

[petery56339236]

When I try to cancel my Adobe Illustrator free trial, it says "You’ll be able to manage your plan shortly." Help??

[twaritar3263062 · Accepted solution]

Moving to Adobe Creative Cloud

Hi Peter,

Sorry to hear that you are facing issues with the cancellation.

I have checked your account details and noticed that you had signed up for the Illustrator CC subscription on 11 Mar 2019. The subscription has been cancelled now.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Marc283141467hlb]

Cancel my 7 day free trial of Illustrator

[Kanikas]

Hi, 

We're here to help you. Please follow the steps shared in this link to cancel your Adobe trial:

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

Hope this helps! Feel free to update the thread with any other questions. 

Regards 

Kanika 

[kglad]

@Marc283141467hlb 

no one can quit for you.  you must do that.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...