Cancel Subscription

[ashlytheexplorer]

Can someone help me cancel my subscription to Lightroom please? 

My iPhone doesn’t have the subscription active on my iPhone or I would do

it myself. 

[Rob_Cullen]

You will need Web Browser connection.

See the Adobe Help page-

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Note the advice-

Cancellations can be made any time by visiting your Manage Account page or by contacting us in your region.

[Akash Sharma]

Moved to correct community.

[Ani*Adobe · Accepted solution]

Hi there,

You are subscribed to Ligtroom Mobile Premium through Apple/iTunes. Please navigate to the page here https://support.apple.com/en-gb/HT202039 to manage your subscription. 

^Ani

[Nancy OShea]

1. Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have any script blockers.  
2. Log-in to your Adobe Account below with your paid CC ID and password.  https://account.adobe.com
3. Click on Manage Plans.

 

Cancel Adobe trial or subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[amitl89152139]

Hi there,

when I reach the last part of canceling my subscription pops a window that says there is an error 

18D41688519E6AA40A490D4D1581669171508

and it has been like this for a few days now.

I used Adobe Acrobat for a project I finished and I would like to cancel my subscription.

Thank you.

[Ani*Adobe]

Hi there, 

Your subscription is purchased directly through Adobe.com which can be cancelled from account management page. Please see steps here - https://helpx.adobe.com/manage-account/using/cancel-subscription.html

^Ani

[Al@A2]

I have tried and tried Acc mgr which leads to virtual assistance which answers but doesn't reply??

I have fone it 5 times in 3 days!

I will never use adobe again 

[Ani*Adobe]

Hi there,

Apologies for the poor exprience. I see that you have an active subscription for Adobe Export PDF.

Would you want to cancel? Please let me know and I will cancel.

^Ani

[Nancy OShea]

Try using a different browser.

[Owenogrady]

Hi,

I tried cancelling my subscription and I'm going to be charged €67.

Why is this?  Doesn't seem fair.

[John Waller]

Depends on the plan you subscribed to.

Annual subscriptions are a 12 month commmitment with an early termination fee of 50% of the remaining commitment.

Monthly subscriptions can be cancelled at any time without penalty.

[Nancy OShea]

Did you ever read the Subscription Terms  that you agreed to?

https://www.adobe.com/legal/subscription-terms.html

You have 14 days to cancel an annual plan without penalty.  After that, there is a 50% cancellation for early termination of your contract.  To avoid penalty fees, wait until your 12th month to cancel.  EZPZ.

[Ani*Adobe]

Hi there,

Please message me the order number and I will look into it.

^Ani

[s219026602]

Hello there,

I am having diffuculty canceling my subscription, is there any possibility that you could help me as well?

[iostrow]

Please cancel my subscription? I am at (Email Address and Phone Number removed by Moderator).

[Just Shoot Me]

Look here.

How to cancel your Adobe account trial or subscription

No one on this forum can help you to cancel your subscription.

If the above link doesn't work for you then you need to contact support at the link below.

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

[s219026602]

Hi there, 

I really dont enjoy being a bother but do you maybe have any idea what to do if neither of those options work? the "contact us" link doesnt give me the option of typing, instead I get: "

Please contact your administrator for help.

A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.

For product tutorials and step-by-step instructions, try our online help"

this takes me in endless link loops. 

the manage plans option also doesnt get me very far, 

any help other than those two links would be so appreciated!!!

[Nancy OShea]

Like the message says, you appear to be signed-in to a Teams / Enterprise account.  And you must go to your school's or firm's IT dept for assistance.

[s219026602]

thank you so much, definately the only helpful information I have recieved!

is there a way to change the email settings to personal to avoid this issue?

[Nancy OShea]

Log-out and sign-in again with the proper personal ID and password.

https://account.adobe.com/plans

If you still need help and can't reach an online chat agent, I suggest you pick up the phone M-F during normal business hours.  Adobe Support numbers vary by region.  Google it.

[Oliver5E91]

Im signed in, using Chrome, allowed cookies, there is no chat option. So please, how can I contact you? How can I get help?

[Nancy OShea · Accepted solution]

This is a user-to-user forum, not support.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html