Participant

Question

Canceled subscription but still being charged for monthly payment

Forum|Forum|9 years ago
January 4, 2017
2 replies
785 views

Last month, I canceled my subscription with Adobe but I checked my bank account today and it shows that they are still charging me. And on top of that, I now noticed that they had been charging 2 times every month for the past year. Does anyone know how I can get this figured out because I'm not trying to pay for something I don't even use anymore.

Creative Cloud

This topic has been closed for replies.

Jacques246544425gq4

Participant

I have the same problem. My reference is 74313282144100023097526. Help wil be much appreciated.

Community Expert

Community Expert

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Participant

Adobe support is no help at all. They don't know what to even look for. I need this to be resolved immediately!!!

Legend

Hi Edgar,

Do you have any case reference number for your interaction with support?

Regards,

Sheena