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V
venkateshv32819195
Participant
February 6, 2019
Answered

Canceling Adobe Subscrption

  • February 6, 2019
  • 2 replies
  • 2939 views

I got a mail saying that my subscription  for Creative Clod CC will be automatically renewed in Mar 2019 & asked me to contact Support if i have any quries

The funny thing was Adobe does not have an e mail ID for support & neither it allows to cancel my subscription from my Accounts page where it says to contact Support when i click the button for Cancel subscription.The chat is also closed in the support page

Frankly i don't want to renew my subscription since one of my domain was suspended by Namecheap.com bought through Adobe & adobe never really seriously bothered to activate my domain with NameCheap.com

I have realized it is better to go stand alone applications for my post processing rather than pay subscriptions for which no support is easily available

I have decided to go for smugMug.com (which is cheaper than using Adobe portfolio  ) & Affinity Photo & Topaz Studio components

What is the best way to cancel subscription instead of blocking my credit card which would be the last report  before due date?

    2 replies

    R
    rtw6000
    Participant
    May 17, 2020

    Adobe doesn't allow you to cancel, (atleast not without paying to cancel)its in their contract, I recommend using ANY other software. Adobe is pretty awful to customers

    Adobe takes your money and laughs in your face :)
    S
    s219026602
    Participating Frequently
    May 17, 2020

    unfortunately Ive realized that a little late, how on earth do I contact someone?

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 17, 2020

    According to your other post on the same subject, you have a TEAMS or ENTERPRISE account.  Is that correct?  If yes, you must go to the IT department at your school or business where you obtained your plan.

     

    Nancy O'Shea— Product User & Community Expert
      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      February 6, 2019

      Contact Customer Care

      On Twitter: Adobe Customer Care (@AdobeCare) | Twitter

      ABAMBO | Hard- and Software Engineer | Photographer
      V
      venkateshv32819195Author
      Participant
      February 6, 2019

      Real joke.Why should i contact Twitter ?Where is your support e mail ID.Your Chat support guy says there is no no Cancel option available for India which is a discriminatory & probably breaks some online laws in the country too.I will inform my credit card issuin bank & Reserve Bank of India about your discriminatory practices

      Your Chat person did confirm my cancellation of plan

        V
        venkateshv32819195Author
        Participant
        February 6, 2019

        Why should i contact Twitter

        You should not contact Twitter, the link point to Adobe Customer Care on Twitter.

        Where is your support e mail ID

        There is probably no support e-mail because that e-mail would be spammed to death and real support cases would not come through. And btw: It's not my support e-mail, as I'm not Adobe. You posted in a user-to-user forum and I was just answering your message.

        there is no no Cancel option available for India which is a discriminatory & probably breaks some online laws in the country too.

        You need to contact legal service for that. But it's not discriminatory, as there are more countries where you can't cancel directly and you need to contact customer support to cancel. The list of countries is published on Adobe's websites. There are most probably legal causes to this.

        Your Chat person did confirm my cancellation of plan

        Happy that you were able to contact support via chat, even that you said in your first message that it was closed and that was the reason why I added twitter to your options.

        Just to say: You could have started your message with a success message in a friendly tone before ranting. That would have made of you a nice guy. Thanks for your attention.


        Funny that you expect people to be nice guys after suffering in the hands of Adobe.Instead why dont you tell Adobe to be better with their services.

        Keep up the good work of supporting Adobes lousy support service  & its practices

        Any how thanks for your useless reply since i found the solution myself

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