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V
venkateshv32819195
Participant
February 6, 2019
Answered

Canceling Adobe Subscrption

  • February 6, 2019
  • 2 replies
  • 2941 views

I got a mail saying that my subscription  for Creative Clod CC will be automatically renewed in Mar 2019 & asked me to contact Support if i have any quries

The funny thing was Adobe does not have an e mail ID for support & neither it allows to cancel my subscription from my Accounts page where it says to contact Support when i click the button for Cancel subscription.The chat is also closed in the support page

Frankly i don't want to renew my subscription since one of my domain was suspended by Namecheap.com bought through Adobe & adobe never really seriously bothered to activate my domain with NameCheap.com

I have realized it is better to go stand alone applications for my post processing rather than pay subscriptions for which no support is easily available

I have decided to go for smugMug.com (which is cheaper than using Adobe portfolio  ) & Affinity Photo & Topaz Studio components

What is the best way to cancel subscription instead of blocking my credit card which would be the last report  before due date?

    2 replies

    R
    rtw6000
    Participant
    May 17, 2020

    Adobe doesn't allow you to cancel, (atleast not without paying to cancel)its in their contract, I recommend using ANY other software. Adobe is pretty awful to customers

    Adobe takes your money and laughs in your face :)
    S
    s219026602
    Participating Frequently
    May 17, 2020

    unfortunately Ive realized that a little late, how on earth do I contact someone?

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 17, 2020

    According to your other post on the same subject, you have a TEAMS or ENTERPRISE account.  Is that correct?  If yes, you must go to the IT department at your school or business where you obtained your plan.

     

    Nancy O'Shea— Product User & Community Expert
      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      February 6, 2019

      Contact Customer Care

      On Twitter: Adobe Customer Care (@AdobeCare) | Twitter

      ABAMBO | Hard- and Software Engineer | Photographer
      V
      venkateshv32819195Author
      Participant
      February 6, 2019

      Real joke.Why should i contact Twitter ?Where is your support e mail ID.Your Chat support guy says there is no no Cancel option available for India which is a discriminatory & probably breaks some online laws in the country too.I will inform my credit card issuin bank & Reserve Bank of India about your discriminatory practices

      Your Chat person did confirm my cancellation of plan

        T
        Test Screen Name
        Legend
        May 17, 2020

        god please help me out, I am being sent in constant website loops

         


        s219026602, We might be able to help you if you will tell us your problem in detail. This is a public forum, don't post personal info! Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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