Skip to main content
M
mikej77325234
Participant
March 1, 2017
Answered

Cancellation fee scam

  • March 1, 2017
  • 2 replies
  • 916 views

I only signed up for a trial and somehow it put me to a yearly plan, and now adobe wants me to pay a cancellation fee? OH boy this company is starting to be the biggest rip off known to man kind.

This topic has been closed for replies.
Correct answer Himanshu*Gupta

Hi mikej77325234,

My apologies for the inconvenience caused. I would like too inform you that the trial version for Adobe CC apps is good for 7 days only and also if you purchased it mistakenly and you get it cancelled before 14 days, there is no cancellation charge and you will get the refund of your amount but if it has crossed the 14 days, then the annual membership is activated and started.

Adobe - Subscription Terms

I would suggest you to contact our support team to get more clarity on this.

Contact Customer Care Log in to this page. Select your product, issue and click Still need help. Thanks!

Regards

Himanshu Gupta

2 replies

D
Deborah315432362cbr
Participant
August 7, 2023

This is indeed a HUGE scam.  My husband did the trial, mistakenly didn't cancel in time----and they want to charge him $116 in order to cancel!  He only used it once, and doesn't need it.  Has been on with the "support team" and is getting a total run-around.  How does Adobe get away with this????

 

    D
    Deborah315432362cbr
    Participant
    August 7, 2023

    An update:   After spending a LONG time on the chat, with the agent offering one deal after the next, such as full year subscriptions that one can then cancel without a fee, or 3 months free, or WHATEVER, the agent finally relented and allowed us to cancel without a fee.  He was obligated to offer one thing after another.   So if anyone else has this problem, hang in there, just stick to your position that you want to cancel without the fee.  Good luck!!

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 7, 2023

      @Deborah315432362cbr 

       

      congrats but to others, adobe's not obligated to relent so being respectful is your best strategy.

      H
      Adobe Employee
      Himanshu*GuptaCorrect answer
      Adobe Employee
      March 1, 2017

      Hi mikej77325234,

      My apologies for the inconvenience caused. I would like too inform you that the trial version for Adobe CC apps is good for 7 days only and also if you purchased it mistakenly and you get it cancelled before 14 days, there is no cancellation charge and you will get the refund of your amount but if it has crossed the 14 days, then the annual membership is activated and started.

      Adobe - Subscription Terms

      I would suggest you to contact our support team to get more clarity on this.

      Contact Customer Care Log in to this page. Select your product, issue and click Still need help. Thanks!

      Regards

      Himanshu Gupta

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices