Participant

Answered

cancellation fee?

Forum|Forum|7 years ago
April 1, 2018
4 replies
3229 views

Hi.

I am a highschool student who used her mother's credit card to purchase photoshop for a month because I needed it for a digital art assignment. When I finished my project, I cancelled my subscription. My mom had no problem with paying $19.99, but then photoshop said I have to pay EIGHTY DOLLARS for a cancellation fee. Why? I didn't use the product for more than 10 working hours and I still paid for a whole month. My mom is going to kill me if she has to pay $80 to CANCEL something that didn't even cost twenty. How do I get the cancellation fee waived or refunded? This is ridiculous.

This topic has been closed for replies.

Correct answer JJMack

This is a User forum not Adobe support. You need to contact Adobe Customer services you need to deal with Adobe.. See if the will waver the fee you entered a one year agreement with Adobe you are braking it there is a cancellation fee..

christopherh55774210

Participant

Just speak to them and explain your situation through chat or phone they are very reasonable at resolving issues.

Akash Sharma

Legend

Moving to Adobe Creative Cloud

Nancy OShea

Community Expert

This is a product user-to-user forum. Nobody here can help you with billing questions. Those must be taken up with Adobe Customer Care.

Insofar as what you ordered, there are 2 plan options. Month-to-month costs $29.99/mo but you can cancel at anytime without penalty.

Annual plan, paid monthly is a 12 month agreement. Early cancellation incurs a penalty fee of 50% of the unpaid balance.

It sounds like you went for the cheaper monthly price of $19.99 and thus committed yourself to 12 months of service.

See the Legal Terms of Service below.

Legal subscription terms | Adobe

Nancy

Nancy O'Shea— Product User & Community Expert

C

camaraj1399232Author

Participant

I think I chose the student discount but it was like 10pm a month ago I really don’t remember.

Nancy OShea

Community Expert

Log-in to your Adobe Account to see exactly what you ordered.

https://accounts.adobe.com/

Nancy O'Shea— Product User & Community Expert

C

camaraj1399232Author

Participant

Also need this question answered within a week before the month of service actually ends.

JJMack

Correct answer

Community Expert

This is a User forum not Adobe support. You need to contact Adobe Customer services you need to deal with Adobe.. See if the will waver the fee you entered a one year agreement with Adobe you are braking it there is a cancellation fee..

JJMack

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