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voxfour
voxfour
Participant
October 13, 2019
Question

Cancelled within 14 days, still charged early cancellation fee.

  • October 13, 2019
  • 1 reply
  • 96 views

I signed up for adobe cc on Sep 24th, and cancelled on Oct 8th. On the 14th day, but still within the terms I agreed to. I was still charged a fee. Sat on support chat for over an hour waiting for a real person - no response. I'd rather not have to deal with a chargeback through my credit card, but I will be doing that. Can anyone help me move forward with this?

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 13, 2019

    This is a user-to-user forum.   Fellow product users cannot can give out refunds.  You must contact Adobe Customer Care.

    1. Using a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.
    2. Log-in at the link below.
      https://helpx.adobe.com/contact.html
    3. Click the chat bot icon (see screenshot) and type AGENT followed by the Enter key. 
    4. A human should join the session almost immediately.  If not, use another browser.

     

    Nancy O'Shea— Product User & Community Expert
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