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Participant
December 23, 2018
Answered

Cancelling before 14 days ?

  • December 23, 2018
  • 2 replies
  • 1357 views

So I read the "cancel before 14 days and get a full refund" but is that 100% definite ? I don't want to cancel on my 3rd day and find out I've been charged a cancellation fee for the remaining year.

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Correct answer kglad

correct:

Annual contract, direct debit and bank transfer

Service begins as soon as your order is processed (or after funds are received from bank transfer or convenience store payment). Full payment of the stated annual rate, plus applicable taxes, is due within 30 days of placing your order. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but you will be notified of any change in your rate with the option to cancel in accordance with these terms. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by visiting your Manage Account page* or by contacting Customer Support.

* Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

from adobe, Adobe Subscription and Cancellation Terms | Adobe

2 replies

Participant
December 24, 2018

Appreciated thank you.

kglad
Community Expert
Community Expert
December 24, 2018

you're welcome.

p.s. here's how to cancel: How to cancel your Adobe Creative Cloud plan or membership

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 24, 2018

correct:

Annual contract, direct debit and bank transfer

Service begins as soon as your order is processed (or after funds are received from bank transfer or convenience store payment). Full payment of the stated annual rate, plus applicable taxes, is due within 30 days of placing your order. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but you will be notified of any change in your rate with the option to cancel in accordance with these terms. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by visiting your Manage Account page* or by contacting Customer Support.

* Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

from adobe, Adobe Subscription and Cancellation Terms | Adobe