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J
joseph raymondj88497077
Participant
October 11, 2018
Answered

Cancelling Creative Cloud Membership

  • October 11, 2018
  • 2 replies
  • 581 views

Hello,

My annual subscription is nearing renewal in a few days and have decided not to renew it. I have tried several ways to cancel membership to no avail:

1. Via account page - Clicking Manage -> Cancel Membership will display “Please contact support”

2. Chat support - everytime I click the textbox, the page moves away from the textbox and goes to the top. Same for IE and Chrome

3. Call support - cant seem to reach the number provided. I am calling from Philippines, I dialled 00 1 800 833 6687

Please help.

This topic has been closed for replies.
Correct answer Abambo

Technical support can cancel your Creative Cloud subscription but you need to contact them via Contact Customer Care . Do not forget to push the "blue" button at the end of answering some questions to direct you to the correct support team member.

2 replies

J
joseph raymondj88497077Author
Participant
October 11, 2018

Thanks Abambo, was able to chat with the tech support and my annual membership will no longer be auto-renewed once it expires in a few days

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 11, 2018

    You're welcome.

    ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 11, 2018

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    -or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

    J
    joseph raymondj88497077Author
    Participant
    October 11, 2018

    Hi John,

    Thanks for the reply. On your 1st point, cant cancel membership from my account page. It says to contact customer service.

    On your 2nd point, i checked the links on the link you posted and it seems to continue to loop me to the same support page without any way of moving forward to cancel.

    Can any technical support just help to cancel it for me please?

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 11, 2018

    Technical support can cancel your Creative Cloud subscription but you need to contact them via Contact Customer Care . Do not forget to push the "blue" button at the end of answering some questions to direct you to the correct support team member.

    ABAMBO | Hard- and Software Engineer | Photographer
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