Skip to main content
madeleinea96864356
madeleinea96864356
Participant
September 10, 2018
Answered

cancelling membership

  • September 10, 2018
  • 3 replies
  • 340 views

Hi I want to cancel my subscription. I am not using creative cloud anymore and I simply cannot afford it. There is no option to cancel my subscriptions under plans and payments, and thats where the help page keeps sending me. Please can someone help!!

This topic has been closed for replies.
Correct answer Kanikas

Hi Madeleine,

As I understand, you wish to cancel your subscription.

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!  Feel free to update the thread for any other questions.

Thanks

Kanika

3 replies

madeleinea96864356
madeleinea96864356Author
Participant
September 10, 2018

This still doesn’t seem to be working. I cannot call as it takes me through the three question process I’ve and over again. It’s not giving me any other options to Call up and speak to someone. I keep following th steps from the three questions however my account does not give me the option to cancel.  Please help me further

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 10, 2018

Try using a different browser that accepts cookies and does not have script blockers.

Nancy O'Shea— Product User & Community Expert
Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
September 10, 2018

Hi Madeleine,

As I understand, you wish to cancel your subscription.

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps!  Feel free to update the thread for any other questions.

Thanks

Kanika

twaritar3263062
twaritar3263062
Participating Frequently
September 10, 2018

Moving to Adobe Creative Cloud​

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices