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cancelling my adobe single app account subscription

New Here ,
Aug 15, 2017 Aug 15, 2017

this has me in a loop as I was using it for a month or so (Paying monthly) under the impression I can cancel at any time due to it being a monthly payment plan, however you have now stated if I am to cancel I will have to pay the remainder of my contract which is over £100 ???? um this is outrageous as I only use the app recreationally so to say that there are annual options are a load of rubbish because you are still locking in the user to a years liability with the payments I want to cancel yet no one seems to be able to help????

stuart

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Aug 15, 2017 Aug 15, 2017

Stuart,

Here is how:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

Or you may reach Adobe through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Community Expert ,
Aug 15, 2017 Aug 15, 2017

Stuart,

Here is how:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

Or you may reach Adobe through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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LEGEND ,
Aug 16, 2017 Aug 16, 2017

The $30/month contract is a monthly plan, which you can cancel without complication. The $20/month plan is a $240/year plan which you pay monthly. Of course there's a reason for the huge discount, it's an annual commitment.

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Adobe Employee ,
Aug 16, 2017 Aug 16, 2017
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Adobe Employee ,
Aug 16, 2017 Aug 16, 2017
LATEST

Hi Stuart,

In addition to Customer care contact link shared above, you may also read the legal terms for better understanding:

Legal subscription terms | Adobe

Feel free to update the thread for additional questions.

Regards

Kanika

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