cancelling my adobe single app account subscription

[stuartb15358463]

this has me in a loop as I was using it for a month or so (Paying monthly) under the impression I can cancel at any time due to it being a monthly payment plan, however you have now stated if I am to cancel I will have to pay the remainder of my contract which is over £100 ???? um this is outrageous as I only use the app recreationally so to say that there are annual options are a load of rubbish because you are still locking in the user to a years liability with the payments I want to cancel yet no one seems to be able to help????

stuart

[Jacob Bugge · Accepted solution]

Stuart,

Here is how:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

Or you may reach Adobe through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

[Test Screen Name]

The $30/month contract is a monthly plan, which you can cancel without complication. The $20/month plan is a $240/year plan which you pay monthly. Of course there's a reason for the huge discount, it's an annual commitment.

[wrensauer]

Moving to Adobe Creative Cloud

[Kanikas]

Hi Stuart,

In addition to Customer care contact link shared above, you may also read the legal terms for better understanding:

Legal subscription terms | Adobe

Feel free to update the thread for additional questions.

Regards

Kanika