Cannot activate CS6 because I did not activate it within required 7 day period [was: Please help]

[tayloralley]

I recently bought Creative Suit-CS6, however, I didn't install/activate it within the required 7 day period. This is preventing me from being a able activate it. Any suggestions?

[John Waller]

I'm not aware of a mandatory 7 day activation period after purchase.

Do you mean the link sent to you by Adobe via email has expired?

[tayloralley]

Thanks for responding first of all! Within the package it stated that if you don't activate and register your software within seven days of the first launch (I'm not sure what they mean by first launch), the software will stop working until the activation/registration process is complete.

I've been trying a numerous amount of times to activate my software through entering the product code (as instructed) but it is stating that it's unreconizible or invalid. I've tried everyway and I know it isn't an error with how I've entered it. I was just thinking that the problem may have to do with the issue of this seven day limit rule.

[John Waller · Accepted solution]

First launch means exactly that: after installation, when you first launch the product to use it for the first time.

Most people install and activate at the same time so there's no issue with 7 days.

The 7 day period is just a grace period really. For example, you might have installed the software with no internet connection. So Adobe allows up to a week for activation and you can use the software in that time.

I've been trying a numerous amount of times to activate my software through entering the product code (as instructed) but it is stating that it's unreconizible or invalid.

Your real issue seems to be that your serial number is being rejected. Are you really entering the correct serial number? The serial number is not the product code.

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

If you are definitely entering the correct number then contact Adobe to sort it out

http://helpx.adobe.com/au/contact.html

[tayloralley]

Oh I see, thank you for clearing that up! But yes you are correct, the issue is mainly concerning the product code. I'll have to investigate firther with the links you sent me. Thanks again for all of your help, John!

[John Waller]

If/when you do contact Adobe, be clear with your terminology.

Serial number and product code are two entirely different things.

The software wants a valid serial number to be entered.