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gw61848355
Participant
August 2, 2016
Answered

Cannot connect to Creative Cloud servers

  • August 2, 2016
  • 1 reply
  • 720 views

I am trying to install Creative Cloud, I have had the installer stuck on 'Trying to connect to the server' for 9 hours overnight and it has made no progress on the download whatsoever.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Gw61848355,

As you are getting a connectivity error "trying to connect to servers", i would recommend you to follow the troubleshooting steps given in the following link and share the results: Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications.

1 reply

Ned Murphy
Ned Murphy
Legend
August 2, 2016

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

G
gw61848355Author
Participant
August 2, 2016

This didn't help at all. I don't see what connection there is between my browser and the CreativeCouldSet-Up.exe which is what is having the problem.

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
August 8, 2016

Hi Gw61848355,

As you are getting a connectivity error "trying to connect to servers", i would recommend you to follow the troubleshooting steps given in the following link and share the results: Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications.

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