Cannot connect with adobe aplication manager for downloading products

[codead]

Hi. i subscribed Creative Cloud 3 days ago and have problems with downloading apps.

I cannot login with Adobe Apliation Manager. When i type my AdobeID and my Passowrd and hit login, AAM says, "that it cannot connect to adobe. I should check my internet-connection...".

My Internet-Connection is active.

I turned off my firewall. And its not working too. The problem cannot my hosts file (only 127.0.0.1 localhost included).

My System: Win8 64

Any ideas, why i can't login to adobe with my accountdata? With the same data i can login to creative cloud webpage.

Here my pdapp.log

12/01/12 13:11:58:602 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | sendNotification = adobeidSigninSignal, type = null

12/01/12 13:11:58:602 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | sendNotification = CCM_DIALOG_SIGNIN_DATA_CHANGED, type = null

12/01/12 13:11:58:602 | [INFO] |  | ASU | PDApp | CCM.AdobeIdSigninEventCommand |  |  | Starting timeout timer...

12/01/12 13:11:59:649 | [INFO] |  | ASU | PDApp | CCM.AdobeIdSigninEventCommand |  |  | Stopping timeout timer in ioErrorHandler...

12/01/12 13:11:59:649 | [INFO] |  | ASU | PDApp | CCM.AdobeIdSigninEventCommand |  |  | No response received.

12/01/12 13:11:59:649 | [INFO] |  | ASU | PDApp | DLM.ApplicationFacade |  |  | sendNotification = CCM_DIALOG_SIGNIN_DATA_CHANGED, type = null

[codead]

Di only i have this problem?

Where can i get support?

[Ken G. Rice]

Please try the steps in this help document http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and report your findings.

Also try re-installing the Adobe Appliction Manager from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773. Does this resolve the issue?

[codead]

No. I tried the "activation-network-i ssues" before 2 times.

0. Patch installed

1. I have/had internet connection

2. I can call https pages

3. drivers/etc/Hosts was/are clean.

4. Current User > Trusted Root Certificate Authorities > Certificates is installed/enabled and the correct fields are checked

5. Firewall was/is turned complety off.

I cannot uninstall AAM. Because i can't find it in "Deinstallation Tool" of Win8. It is not listes. There is only Adobe Flash Player listed.

I removed AAM via adobe cleaner tool. And installed it again.  And this helped not too.

Any ideas how i can solve the problem?

[codead]

Nobody has any idea?

[Ken G. Rice]

Moved from the general Creative Cloud to the Creative Cloud Download & Install forum. They will be able to help you here.

[MW Design]

For what it is worth, I also cannot obtain updates and get the same  "that it cannot connect to adobe. I should check my internet-connection..." message.

I recently upgraded my two Adobe applications to CS6 (Illy and ID). Prior to that, the update manager worked with cs5.

Tried the solutions at the links. No joy.

Manually updating the apps from the Adobe web site worked fine.

Take care, Mike

PS: Windows 8 64-bit

Message was edited by: MikeWenzloff