Not sure if this is the correct place to post this enquiry as it relates to CS5. Apologies in advance.
I have an old PC with a CS5 suite. I want to deactivate and uninstall CS5 and move it to another PC.
The deactivation always fails.
I have been to this page:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
and followed all the instructions:
I am connected to the internet.
I can connect to the Adobe activation servers...perhaps (see later)
The hosts file does not contain any Adobe-related entries
The PC clock is correct
There are no proxy servers
I have turned off the Windows firewall
Activation servers...continued
When I use this link:
https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png
I see two logos which confirms connection.
When I use this link:
https://activate.adobe.com/servlets/status.jsp
I see nothing on IE and Firefox. But on Chrome I receive a 503 error:
“activate.adobe.com is currently unable to handle this request”
From the page of Adobe Creative Cloud Network Endpoints at:
https://helpx.adobe.com/enterprise/kb/network-endpoints.html
There is no entry for activate.adobe.com
However, on that page there is an entry for licensing services that use activation services as *.licenses.adobe.com.
Does this mean the server for deactivation no longer exists?
However, that page is for CC and not CS5. Am I looking in the wrong place?
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