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old_geek
Participating Frequently
November 14, 2015
Answered

Cannot download Adobe Air Runtime

  • November 14, 2015
  • 1 reply
  • 5551 views

When I go to this site: Adobe - Adobe AIR there is a Download Now button.

When I hover over that button, the associated URL shows as:  www.adobe.com (I expected the URL to be some address that would automatically start downloading the newest version of Adobe Air).

When I click the Download Now button, the adobe.com web page is displayed.

I tried three browsers (Firefox, Chrome, IE) ... same problem.

I tried two different computers (both running Windows 7 64-bit, with all Windows Updates installed except those just released on Nov 10, 2015) ... same problem.

I am able to download and install the newest version of Adobe Flash Player (which is a different URL than the URL for Adobe AIR which I mentioned in my first sentence above), but I cannot download Adobe AIR.

I think a clue to this problem is the fact that a generic URL (www.adobe.com) is associated with the Adobe AIR Download Now button.

Any help would be appreciated.

This topic has been closed for replies.
Correct answer kglad

try installing from here, Download Adobe AIR Runtime | Adobe

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 14, 2015

try installing from here, Download Adobe AIR Runtime | Adobe

O
old_geekAuthor
Participating Frequently
November 14, 2015

Thanks kglad.

On the page that you referenced, I am not quite sure which installer to download.

I am not a developer ... I just have a few Adobe products (Photoshop Elements, Premier) and want to keep AIR updated on my own PC.

I am thinking that (on the page you referenced) I need to select the item under Stand-alone Adobe AIR Runtime installer that is labeled "Download installer file"??

I curious, were you able to reproduce the symptoms I described ... i.e., the URL associated with the Download Now button on get Adobe AIR page is set to www.adobe.com ???

Thanks!

O
old_geekAuthor
Participating Frequently
November 15, 2015

yes, that's the installation file.

and no, i see no problem at the main air download site using ff v 42.0


Thanks kglad.

Your response solved the problem ... in that you provided a link to the most current Adobe AIR installer.

However, I was still curious as to why the Download Now button on the get adobe air page did not work. I finally found the solution.

I am using the same version of Firefox as you (42.0), and your response that the Download Now button was working for you got me thinking. I first wondered if the problem might be due to one of the Firefox add-ons I have installed ... but then I remembered that I had the same problem with IE and Chrome (both of which have no add-ons installed on my PC). Then I remembered that I have a customized HOSTS file from this site:  http://winhelp2002.mvps.org/hosts.htm

I took a look at the html source for the get adobe air page and and then searched my HOSTS file for any address with "adobe" in it. The process was trial-and-error, but I finally found that by eliminating this address from my HOSTS file ...

assets.adobedtm.com

... the Download Now button again worked as expected in all three of the browsers I have (FF, IE, Chrome).

Thanks for your help with the link!

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