Cannot download Creative Cloud or Lightroom

Forum|Forum|5 years ago
January 11, 2021
1 reply
514 views

I have paid for Photography plan (20GB) for 18 months but have been too busy to download any of the apps. So I have none of the apps on my HP desktop. When I try and download Creative Clound or Lightroom the screen tells me that it is loading the apps and then goes into an endless rotating circle. The system tells me to restart my computer and download again, which I do with the same result.

Installation

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kglad

Community Expert

install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs.

p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page.

B

Bob StodelAuthor

Participant

Thank you for your advice. I followed the links which failed. I cleared my Chrome cache without success. I cleared my Edge cache without success. I then tried loading it on my laptop and that was successful so it appears that the problem is related to my desktop. I did notice that the laptop procedure asked me to login whereas the desktop procedure did not.

kglad

Community Expert

with your desktop use the alternate link at the bottom of the page.

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